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It is asking for a 20 digit product code, I went back to my email and found the serial#/product code and it is not 20 digits, so it doesn't fit....
If it isn't one thing it's another
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There are two codes people received:
The first is the pre-order code, which was 18 characters long.
The second is the actual game code, which is 20 characters long.
Check your retailer for the second code. For example, I bought my copy on Green Man Gaming, so I checked my game Codes, and there are two there; the pre-order, and the game code.
If you never entered the game code, your pre-order code only lasts for a few days after the game went live in case you were to cancel your purchase.
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I only have a early access code :( in my code checker.
Edit: Also the only code I have is 20 chars long.
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THANKS
THIS WAS helpful mine was in junk mail as well