1) He is able to play the game. It's his own fault for choosing to play on a full server. Sure, he might have a character on that server already, but launches always have issues with full servers. If he doesn't want to wait, then he can play a temporary character on a lower pop server.
2) Not the same game in the slightest. The only things that transferred over were characters and lore. The game was rebuilt with an entirely different engine.
3) They haven't botched anything. If this is your first MMO, I can understand why you don't understand that. The first week of an MMO launch always has these problems. Even SWTOR, which had the smoothest launch ever, had queues that were up to 10 hours long.
