Regular Game Crashes - Have Tried Over A Dozen Fixes

Quote:

---

Originally Posted by Mairsile

I am not certain yet, but I may have fixed it.

I first did a complete a total uninstall of the game. I then deleted the game files in My Documents on my second HDD.
Then, I disabled my second HDD, and attempted to reinstall.
I got an error that said the Documents folder didn't have 2gb of space. This was indicating to me that the game was looking for a documents folder that couldn't be found. I realize it's because my PC was telling it to find the Documents folder on the disabled hard drive.
Re-creating the Documents folder on the C drive manually didn't work, so I followed these instructions to edit my registry. https://www.thewindowsclub.com/cant-...-same-location
OneDrive was still wreaking havoc because it really wanted that Documents folder to be on my D drive. So I uninstalled OneDrive, and the FFXIV install started.
Booted up for about 5 hours today, with zero crashes.

So now, I need to slowly start reintroducing things to see if it starts to crash again. I played for several hours today with zero crashes, and will attempt some more tomorrow. If that works I'll take these reintroduction steps

Boot PC and let Antivirus and other background processes start. If no crashes...
Re-enable Hard Drive. If no crashes...
Reinstall OneDrive - and make sure it doesn't F with the Documents folder in it's new location.

It will probably take me several days of doing those 1 at a time and putting in the playtime to install confidence that it' fixed, but early signs are good.

---

Unfortunately, this did not fix it. It is better and less frequent. But I am still having crashes with OneDrive uninstalled, closing all background apps, and my second HD disabled.

Posting incase anyone sees this in the future. I have still not been able to resolve.

I contacted Square support and they gave me a list of about 10-15 things to try. Half of them I had already tried and were your typical install/uninstall. In the end they blamed on Windows Firewall, which is inaccurate because 1, everyone has that on by default and 2, even if I disable it it still happens.

After that, they told me to log a bug with their support staff, but not to expect a reply. It's a bummer because I want to get into this game, but I keep crashing in the middle of dungeons so it just isn't fair to other players.

Quote:

---

Originally Posted by Mairsile

Posting incase anyone sees this in the future. I have still not been able to resolve.

I contacted Square support and they gave me a list of about 10-15 things to try. Half of them I had already tried and were your typical install/uninstall. In the end they blamed on Windows Firewall, which is inaccurate because 1, everyone has that on by default and 2, even if I disable it it still happens.

After that, they told me to log a bug with their support staff, but not to expect a reply. It's a bummer because I want to get into this game, but I keep crashing in the middle of dungeons so it just isn't fair to other players.

---

OneDrive is a scourge on the universe. Sickness must be purged. Also, you had My Documents on another drive? Using paths? FFXIV does not like those kinds of things. Try and keep everything in its default locations, lots of software can break when you don't (Bad software, to be clear).

If this is the dreaded DX11 crash then deleting the config files in Documents -should- have fixed it. Back up your settings to SE's servers via the Launcher, delete everything in the afor mentioned folder (C: -> Users -> Yourwindowsusernamehere -> Documents -> My Games -> FINAL FANTASY XIV - A Realm Reborn), don't restore it from anywhere. Relaunch the game allowing it to create new versions, download your settings uploaded earlier, pray to the Twelve.

If you've done all that then disregard, I only bring it up because sometimes when we're trying to sort things out like this all agitated like we skip steps, or miss things. It does sound like you have been very methodical though. So, here's me, just another catgirl, wishing you luck!

Quote:

---

Originally Posted by Arrhin

OneDrive is a scourge on the universe. Sickness must be purged. Also, you had My Documents on another drive? Using paths? FFXIV does not like those kinds of things. Try and keep everything in its default locations, lots of software can break when you don't (Bad software, to be clear).

If this is the dreaded DX11 crash then deleting the config files in Documents -should- have fixed it. Back up your settings to SE's servers via the Launcher, delete everything in the afor mentioned folder (C: -> Users -> Yourwindowsusernamehere -> Documents -> My Games -> FINAL FANTASY XIV - A Realm Reborn), don't restore it from anywhere. Relaunch the game allowing it to create new versions, download your settings uploaded earlier, pray to the Twelve.

If you've done all that then disregard, I only bring it up because sometimes when we're trying to sort things out like this all agitated like we skip steps, or miss things. It does sound like you have been very methodical though. So, here's me, just another catgirl, wishing you luck!

---

I have definitely done various versions of that. But for gits and shiggles, why not just give it a go again? I do now have all of the files on the same drive so that should be all set. I'll report back...

Quote:

---

Originally Posted by Arrhin

OneDrive is a scourge on the universe. Sickness must be purged. Also, you had My Documents on another drive? Using paths? FFXIV does not like those kinds of things. Try and keep everything in its default locations, lots of software can break when you don't (Bad software, to be clear).

If this is the dreaded DX11 crash then deleting the config files in Documents -should- have fixed it. Back up your settings to SE's servers via the Launcher, delete everything in the afor mentioned folder (C: -> Users -> Yourwindowsusernamehere -> Documents -> My Games -> FINAL FANTASY XIV - A Realm Reborn), don't restore it from anywhere. Relaunch the game allowing it to create new versions, download your settings uploaded earlier, pray to the Twelve.

If you've done all that then disregard, I only bring it up because sometimes when we're trying to sort things out like this all agitated like we skip steps, or miss things. It does sound like you have been very methodical though. So, here's me, just another catgirl, wishing you luck!

---

No go unfortunately. Still crashing.

Sorry for the delayed response, but could you humor me and go to dxvk github and download the files, drop the d3d11.dll and dxgi.dll into your client folder. It just basically acts as a Vulkan translation for dx11, curious if this might solve your issue or at least lead to it if there is anything being detected interfering with dx11 (overclocking or underclocking while leaving msi afterburner or similar software open does this or at least ffxiv thinks it does, just close said programs after you tune) [I know this true of Rivatuner while that is open and that's bundled with Msi afterburner]