"Reserving Server" for hours

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Originally Posted by KageTokage

I tried solo queuing for the instance yesterday and had no issues getting in.

However, I was doing it from Cactuar where the bots have been locked out due to character creation being suspended. Could that make a difference?

Not saying that a workaround would be acceptable or anything, though.

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I don't know if solo queueing affected your success, but the server itself shouldnt have any impact. The duty finder pulls from the data center.

I have tried to post a screenshot of the queue timer showing over 300 minutes and "reserving server", but the forums wont allow me to upload it from my computer, and the links I put in for imgur arent working

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Originally Posted by CptOhare

Day Three:

Still unable to obtain a server. Stuck at reserving server for hours on end. I have submitted roughly 20 tickets over this 3 day period, have not once been contacted by a GM to address this legitimate "obstruction of my gameplay" (they like that phrase). At a bare minimum, a GM should take the time to recognize this issue and apply any assistance possible, failing that, they should assure me they will contact the department that can resolve this problem.

This is totally unacceptable. THREE days of this. NO response at all from the GMs/SE. I have quested and alt tabbed during this extended period while enduring these infinite queues.

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Dude, chill. As much legitimate as your problem is, sending 20 tickets will NOT help you, heck, it might even make it worse.
At this point I could bet that SE could have marked you as a spammer, and you know no one wants to deal with those.

Heck, if I was the one that made the ticket system, I would just delete the old unanswered tickets and put the newest one at the end of line, effectively meaning you would be sabotaging yourself by creating new tickets.

Again, this issue is legitimate and worrying, but all those tickets would not help you get a quicker answer, trust me.

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Originally Posted by CptOhare

I don't know if solo queueing affected your success, but the server itself shouldnt have any impact. The duty finder pulls from the data center.

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While I agree with your assessment, the scientific method would suggest you attempt to solo queue.

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Originally Posted by Canadane

While I agree with your assessment, the scientific method would suggest you attempt to solo queue.

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I can't solo it. My jobs are in the low 50 range, and I want the glamour while I level, to match the AF gear.

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Originally Posted by Sekuiya

Dude, chill. As much legitimate as your problem is, sending 20 tickets will NOT help you, heck, it might even make it worse.
At this point I could bet that SE could have marked you as a spammer, and you know no one wants to deal with those.

Heck, if I was the one that made the ticket system, I would just delete the old unanswered tickets and put the newest one at the end of line, effectively meaning you would be sabotaging yourself by creating new tickets.

Again, this issue is legitimate and worrying, but all those tickets would not help you get a quicker answer, trust me.

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They havent contacted me once during the entire 3 days this has been ongoing. They obviously don't value me as a customer at all. They have a D- rating with the BBB, Blizzard has an A+ rating. Every other ranking site Ive found has SE at the bottom of their point system. SE has the worst customer service of any company in any industry I have ever dealt with, and that assessment includes other occasions they have miserably failed to meet a bare minimum standard of respect for their customers. I like this game very much, but that's irrelevant if these factors continue to be so significant.

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Originally Posted by CptOhare

They havent contacted me once during the entire 3 days this has been ongoing. They obviously don't value me as a customer at all. They have a D- rating with the BBB, Blizzard has an A+ rating. Every other ranking site Ive found has SE at the bottom of their point system. SE has the worst customer service of any company in any industry I have ever dealt with, and that assessment includes other occasions they have miserably failed to meet a bare minimum standard of respect for their customers. I like this game very much, but that's irrelevant if these factors continue to be so significant.

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It's also the weekend. Also, the BBB is useless as companies can pay to get their ratings increased. Likely why Blizzards is so high.

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Originally Posted by Valkyrie_Lenneth

It's also the weekend. Also, the BBB is useless as companies can pay to get their ratings increased. Likely why Blizzards is so high.

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It wasn't the weekend on Friday when this started. GM services need to be available 24/7. Most people play on the weekend. That's not even approaching an excuse.

SE has the lowest possible rating on every single other ranking website I found after typing "square enix customer service" into google. Theyre terrible and there's no excuse for this situation itself or their failure to contact me in game.

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Originally Posted by CptOhare

It wasn't the weekend on Friday when this started. GM services need to be available 24/7. Most people play on the weekend. That's not even approaching an excuse.

SE has the lowest possible rating on every single other ranking website I found after typing "square enix customer service" into google. Theyre terrible and there's no excuse for this situation itself or their failure to contact me in game.

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What do you expect a GM to do? They can't fix the issue you have. They likely have GM's on staff for harassment cases, and thats about it.

I've contacted SE support maybe 6 times, and never had any issues. The only ones you hear about are the negative ones :p

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Originally Posted by Valkyrie_Lenneth

What do you expect a GM to do? They can't fix the issue you have. They likely have GM's on staff for harassment cases, and thats about it.

I've contacted SE support maybe 6 times, and never had any issues. The only ones you hear about are the negative ones :p

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You're just making stuff up. You don't know what they can or cannot do to resolve this issue. They should RESPOND to me when i contact them regarding this legitimate issue, an issue far more important than whatever nannying they are doing because someone called another player "poopoohead". Even if they cannot immediately resolve it, they should assure me that it is being looked into and they will assist me in notifying the powers that be. You know, BASIC CUSTOMER SERVICE.

They are straight up ignoring this problem. I played WoW for many years before FF14, and never ever had Blizzard treated me this way. Blizzard GMs are available in game, through web chat, and on the phone. Valve has better customer service than SE, and that's awful.

You have no idea what youre talking about and are just in here white knighting SE.

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Originally Posted by CptOhare

You're just making stuff up. You don't know what they can or cannot do to resolve this issue. They should RESPOND to me when i contact them regarding this legitimate issue, an issue far more important than whatever nannying they are doing because someone called another player "poopoohead". Even if they cannot immediately resolve it, they should assure me that it is being looked into and they will assist me in notifying the powers that be. You know, BASIC CUSTOMER SERVICE.

They are straight up ignoring this problem. I played WoW for many years before FF14, and never ever had Blizzard treated me this way. Blizzard GMs are available in game, through web chat, and on the phone. Valve has better customer service than SE, and that's awful.

You have no idea what youre talking about and are just in here white knighting SE.

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Maybe you should file a bug report then, as at seems you are the only one encountering this issue for this long. Also, good luck, pulling the "you are just white knighting" is a great way to get help.