The New Game Enhancement or NGE was essentially the final attempt to rebalance the game in a way that most MMO players would recognize and enjoy, which in turn was basically WoW with a Star Wars Face. All the skill trees, which were already a pale shadow of their former selves thanks to the Combat Upgrade, were removed in favor of the standard "Pick your class" screen. While before levels weren't really a thing (they kinda did with the CU by simply adding levels but the game barely acknowledged it in any competent way. For example, I could level an entertainer to "max level" and have no combat skills, but the game would tell me I can fight a rancor with no problem until I actually tried and it murdered me.) the game became centered around it. Leveling took on a more themepark approach and there was no real way to change your class once picked.
The biggest problem with the NGE was that it was released on November 15th. The most recent expansion, Trials of Obi-Wan was released November 1st with litterally no word that the NGE was even being worked on. As the game was completely changed with the NGE, players left in droves and as far as I can gather, SWG never recovered.
