Hi. Problem that support refused to solve for me regarding paid Code. Please respond.

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Originally Posted by Spiroth

It doesn't work like that lol.
The 3rd Party didn't Produce the Product, nor Publish it.
It's a Licensed Product, not a bootleg.

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A licensed product but was it sold from a licensed distributor? It needs to be sold from a licensed distributor with the rights to sell said product. If you bought it from a licensed distributor, that means you bought it officially. If bought from let's say 'Ebay', SE cannot help you.

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Originally Posted by Spiroth

Can any of you, or an official Square-Enix rep provide proof that the Onion Knight DLC Code that was on an scratch it leaflet was sent through an e-mail to buyers?

If so, I understand.
If not, I am entitled to the contents of my purchase, as they are still valid per advertisement here on official forums and through official support agents, which affected my purchase and my expectations of it.

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Unlikely, considering any emails would have been sent over five years ago.

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Originally Posted by Fendred

Unlikely, considering any emails would have been sent over five years ago.

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Why not? I still have my e-mail with my Asuran Armguards code. If it's true (which is unlikely, what these guys are thinking, is probably some sort of Early Access Code / Registration Code), someone can provide proof.
Still, this can be confirmed, by official response.

Sorry to bump an old thread but i found this in my e-mail when I bought my second copy for my wife after I had been playing for a year or two.
http://i.imgur.com/wD6v7An.png
Proof that when ordered, you received the activation key and the bonus key. I remember this clearly because you had the option to pay an extra $5? I think it was only $5 for the digital download service if you didn't want to wait for the physical copy to comes in the mail.

Sorry bud but it's not SE's fault. The person you bought the game from used the digital code that was sent to them. They owe you, not SE.

I also suggest putting it in firefox if you did it in chrome... Just saying
My So couldn't register his CE Physical bonus items code for the longest time. We also bought it from the SE official store.

So we were frustrated when he got "that code has already been used" when we just unlocked the code in the store and were like wtf.

He tried in firefox instead of chrome and worked instantly.

Maybe its your browser.

If not then my suggestions are just get it from SE next time lol.

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Originally Posted by KyteStones

Sorry to bump an old thread but i found this in my e-mail when I bought my second copy for my wife after I had been playing for a year or two.
http://i.imgur.com/wD6v7An.png
Proof that when ordered, you received the activation key and the bonus key. I remember this clearly because you had the option to pay an extra $5? I think it was only $5 for the digital download service if you didn't want to wait for the physical copy to comes in the mail.

Sorry bud but it's not SE's fault. The person you bought the game from used the digital code that was sent to them. They owe you, not SE.

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Either I am reading something wrong, or you made a mistake and didn't understand! The Onion Knight Helm featured in a leaflet in the Limited Edition is nowehere there.
I only see Ggarlond Goggles and Activation Code.

Stop telling me about Early Access and stuff.

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Originally Posted by Mirakumi

I also suggest putting it in firefox if you did it in chrome... Just saying
My So couldn't register his CE Physical bonus items code for the longest time. We also bought it from the SE official store.

So we were frustrated when he got "that code has already been used" when we just unlocked the code in the store and were like wtf.

He tried in firefox instead of chrome and worked instantly.

Maybe its your browser.

If not then my suggestions are just get it from SE next time lol.

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Thank you I'll try that! :)

How and where did you acquire this copy of the game, OP?