All the lag, network issues are server side [CONFIRMED]

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Originally Posted by Nekodar

90000 disconnect is not the same as the lag issues. They are two separate problems.
Lag issues come from two main points: 1) Server congestion (affects most people on at the time), 2) Packet shaping (affects only people whose path is being shaped)

I'm not saying the 90000 error is never on SE's side, but in general it's not, and it's also not the same thing as the lag issues... Please understand the difference between these issues and that there are more ways than one that things can go wrong.

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I'm really starting to wonder, when they did that upgrade, did they just add servers or did they also increase the bandwidth and capabilities of the networking hardware and infrastucture to handle the increased amount of incoming connections as a result of the increased server capacity.

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Originally Posted by Gonzothegreat198

I'm really starting to wonder, when they did that upgrade, did they just add servers or did they also increase the bandwidth and capabilities of the networking hardware and infrastucture to handle the increased amount of incoming connections as a result of the increased server capacity.

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That might be a very good point. I've been able to get on twice since they did that so they screwed something up.

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Originally Posted by Gonzothegreat198

I'm really starting to wonder, when they did that upgrade, did they just add servers or did they also increase the bandwidth and capabilities of the networking hardware and infrastucture to handle the increased amount of incoming connections as a result of the increased server capacity.

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This is the reason that every mmo ever has had all their servers in many different data centers around the world, and not in one single location.

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Originally Posted by ntall1

This is the reason that every mmo ever has had all their servers in many different data centers around the world, and not in one single location.

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Hell doesn't blizzard not only have separate NA and EU Centers, but also East and West coast centers? Dang it, now i'm curious and actually have to look it up...crap...wow...double crap....

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Originally Posted by Appleh4x

So after requesting a refund for the subscription I paid for this month because I haven't been able to play this is the message I received from SE support:

"Dear Customer,

Regarding your request for account support. Please find your answer below.

If you are receiving an Error 90000 when attempting to access FINAL FANTASY XIV: A Realm Reborn, please try again later. This error simply means that the server is congested and you will need to keep trying until you are able to login. We apologize for any inconvenience this may cause you.

Thank you for contacting the SQUARE ENIX Support Center."

Take that you white knight "gurus" of supposed throttling knowledge.

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The error 90000 is a general error used to point the admins in a general direction to look. Basically, Error 90000 is a disconnect. You can unplug your router and wait for the error to populate on your client. This doesn't mean that the server is having an issue, it means you cannot connect to the network due to packet loss and the client being unable to authenticate itself with the host.

This error can populate anywhere from hop one to end point. It doesn't mean that the issue is directly related to Square as a disconnect can happen literally anywhere on the route path.

The email you received also looks to be either a canned response or an auto generated reply. Normally, these emails are used as a blanket email by tech firms that are overloaded with support requests. Instead of their agents typing out individual responses, they use a blanket statement to essentially dissuade people from contacting them with egregious requests and/or repeat inquiries from the same login. If you read between the lines, that email actually reads as a "stop contacting us" email.

I don't think anyone has claimed the issue is throttling and I don't think anyone is "white knighting". You may have misinterpreted statements made by others.

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Originally Posted by Gonzothegreat198

Hell doesn't blizzard not only have separate NA and EU Centers, but also East and West coast centers? Dang it, now i'm curious and actually have to look it up...crap...wow...double crap....

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Hah I was right they do, heck they added a few servers since I last played, holy crap...http://www.wowwiki.com/US_realm_list_by_datacenter

This thread is so full of denial. Look over my other posts if you want more specifics on what I've already covered regarding the issue.

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Originally Posted by Appleh4x

So after requesting a refund for the subscription I paid for this month because I haven't been able to play this is the message I received from SE support:

"Dear Customer,

Regarding your request for account support. Please find your answer below.

If you are receiving an Error 90000 when attempting to access FINAL FANTASY XIV: A Realm Reborn, please try again later. This error simply means that the server is congested and you will need to keep trying until you are able to login. We apologize for any inconvenience this may cause you.

Thank you for contacting the SQUARE ENIX Support Center."

Take that you white knight "gurus" of supposed throttling knowledge.

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Since the error SE's mail is discussing has nothing to do with 'lag' or 'throttling' your comment is as irrelevant as your ignorance of what causes 'lag' and what 'throttling' is, as we already established when you tried to proffer 'ping' times as evidence for your flawed views.

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Originally Posted by KraggyKor

Since the error SE's mail is discussing has nothing to do with 'lag' or 'throttling' your comment is as irrelevant as your ignorance of what causes 'lag' and what 'throttling' is, as we already established when you tried to proffer 'ping' times as evidence for your flawed views.

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That was the second letter in a line about a lag issue, the header for the email actually states that it is about lag and disconnects.

Bump for relevance because there are 8 new topics on this in 5 hours.