Please fix the Store

10 hours... this is ridiculous.

So when do they charge you anyway? when it ships or right away?

Sadly SE are not the best when it comes to fixing issues. All we can do, as sad as it sounds, is to wait.

They also aren't the best at keeping updated. I am a big supporter of Square Enix as I love the FF series... but it has been hours since we got a dev update. all the latest info has come from twitter and thats it.

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Originally Posted by Vvardenmarrn

They also aren't the best at keeping updated. I am a big supporter of Square Enix as I love the FF series... but it has been hours since we got a dev update. all the latest info has come from twitter and thats it.

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Devs are not responsible for the site going down. They dont need to say anything. It would be the community reps who need to respond as they work for SE and knows what is going on internally.

they're just the mouth, though

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Originally Posted by Syrellaris

So when do they charge you anyway? when it ships or right away?

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They charge you 10 days before the release, if I have understood it right

Devs/Reps, I don't mind who... would just be nice to get some up to date info from someone official on the forums. We were getting updates earlier. But it has been several hours now.

http://na.finalfantasyxiv.com/heavensward/

they updated this though, showing us all the goodies we get for pre ordering and if we get CE. :D

To be fair, there's nothing to update us on. The site isn't currently working, and hasn't been all day since around 13 minutes after it went online. No explanation as to why or a reasonable timeframe either. Also no comment about why SE seem to ignore exchange rates and we're having to pay the same amount in GBP as the North Americans are paying dollars. Current exchange rates put us in the UK paying a whopping £43 extra for the exact same content because ... well, no apparent reason. Honestly, this is a more pressing issue than when the site will be back up, in my opinion.

I do find it amusing they are letting people know in advance when the site is about to go up, because that's almost ensuring another crash as everyone attempts to access it at the same time. Almost "better" to leave everyone in the dark and gradually learn for themselves that it's finally working ...