22.7gb update after relogging?

I really don't see how Square Enix can blame this on Sony. I purchased the collectors edition of FFXIV:ARR back in May of 2014. From then until May of 2017 I have had ZERO problems with ANY of my PS4 games when the power went out. Then came June 2017 and the 4.0 software. A little additional info: If you have only ARR, or the free trial version & your PS4 is not shut down properly, you get the first time install and a 16GB download. If you have purchased Heaven's Ward, you get a 19GB download, if you also have purchased StormBlood, you get the full 22GB download. They have updated the launcher since all this started, they pressured Sony into releasing a system update early, and still it's not fixed. Wake up Square Enix, the common demoninator is your 4.0 software!

Ya, Also experiencing this currently. I have not had 1 problem with the 4.0 update (I am on a Ps4 PRO) regarding entering rest mode or exiting the game while the client is active. Then I go and do the unthinkable and move my Pro to a new position, completely oblivious to the rest mode indicator. Load then game up and BAM. Another one bites the dust. It is very unacceptable though as I see people who have had to download it constantly. That blows because it is such a great game, but no game is worth a 2+ hour download (get like 5mb/s here) every time you want to play.

Just happened to me for the 8th time since early access. I'm on a 1gbit line yet your launcher caps at 5mb/s..

You might need to bite the bullet and recode the launcher and optimize it to today's standards, especially since it's in C#.

We've waited and waited on anything remotely helpful and yet nothing has been done.

Might be time to start asking for some form of compensation on this..

Well guess I'm taking a break from FF until this is resolved then

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Originally Posted by SewDough

Just happened to me for the 8th time since early access. I'm on a 1gbit line yet your launcher caps at 5mb/s..

You might need to bite the bullet and recode the launcher and optimize it to today's standards, especially since it's in C#.

We've waited and waited on anything remotely helpful and yet nothing has been done.

Might be time to start asking for some form of compensation on this..

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That is something that might be part Sony because I don't get such caps my pc version but Sony downloads in general are unreasonably slow.

happened again, wows. this is still happening? anyone know if Sony replied back to SE, assuming SE even contacted them since they are blaming them and all?

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Originally Posted by soliquidsnake

I never once said to stop complaining. Keep on complaining and i will continue to do as well until this is fixed. However, some responses here are freaking ridiculous and lack even the most common decency. So no, I won't stop telling people (most likely everyone one of them adults) to grow up.

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grow up? You say that a lot in this forum. SE and Sony lost that chance in dealing with rational thoughts 100 plus pages ago... this is just a joke now. If they want to bitch and complain, they have the right to at this point. So sit down if all you're here in this forum for is to tell people to.."grow up".

My first post here too; I've had to re-download the patch files three times now since Stormblood was released. The most recent time was last night when I had a power outage due to some work being done in my area. However the thing that's different is that now it keeps coming up with an 'Unable to download patch files' error after around two hours of downloading, completely ending the download and making me restart it from the very beginning.

I've tried restarting my PS4, the application and checked that my storage isn't full. If there's an easy fix for the error I'd appreciate the help.

4th time for me ...... and I'm not going to dl it this time enough is enough not once has an office se posted here I emailed them and I got they can not provide information on my account uh ....... Yea that's not the issues the issue is I'm not waiting a full day downloading a patch good way to burn up my ps4 leaving it on like that sigh I'll be filing for a return because they fail at support

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Originally Posted by Holliday666

4th time for me ...... and I'm not going to dl it this time enough is enough not once has an office se posted here I emailed them and I got they can not provide information on my account uh ....... Yea that's not the issues the issue is I'm not waiting a full day downloading a patch good way to burn up my ps4 leaving it on like that sigh I'll be filing for a return because they fail at support

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GL getting a refund, it's not going to happen. And if you'd do a TINY bit of research you'd find SE has posted about it. Nothing more we can do but wait and make sure you don't shut down your PS4 incorrectly if you can help it.

They can post all they want truth be told ......they have a very defective product I live where isp charge per data usage and this is pure insane 22.8 gig dl now it is clearly how they patch the game it's like a hot fix bbu will be hearing from me as I am clearly not happy with the product or their service ......sad cause what I have played it seems like a decent game......

Yes, I feel its time i play something else, having to wait 1.5 hours everytime i lose power. Sub is nearing its end and should probably put this to a halt until they finally fix this. So now you claim DDoS and a bug that loses its files due to a power outage hmm... sounds like a temp folder is being created that is not saving due to an abrupt lose of power

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Originally Posted by Greysha14

grow up? You say that a lot in this forum. SE and Sony lost that chance in dealing with rational thoughts 100 plus pages ago... this is just a joke now. If they want to bitch and complain, they have the right to at this point. So sit down if all you're here in this forum for is to tell people to.."grow up".

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A lot? I've said it twice. SE and Sony can loose whatever they loose. People on here writing an essay in which they curse every other sentence and make pure BS threats is a freaking joke. Like i said. Complain all you want as I will continue to do so as well. Just grow up and handle like an adult, not a 5 year old for GOD's sake.

So this just happened to me for the first time ever. I freaked out and googled this, leading me here.
I don't know the status on whether this is being fixed, but i decided to note it here for any devs listening :(

I think I dodged a major bullet when I didn't properly get into this game. Very apparent how much it cares about paying users.

What a pathetic company.

Well, after about 48 hours, my game finally finished the d/l. You know what Square Enix? I'm quite beyond caring at this point. I still have my PS3 and have been enjoying playing through Tales of Xillia 2 without having to worry about the power flickering for a split second! So...I'm letting my subscription drop. In the last 30 days I've had 8 days of not being able to play a product that I invested money in. I've filed several customer service tickets out only to get snippy responses that the monthly subscript fee is non-refundable along with sections of the end user agreement. Had you at least offered to compensate me with a few free days of play, perhaps the end result would have been different. So, until I see some indication that YOU Square Enix have taken action in favor of your formerly loyal customers...I'm going to jump off this crazy not-merry-go-round.

This issue still isn't fixed yet. Lmao. This is a huge middle finger from SE to ps4 subbers.

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Originally Posted by soliquidsnake

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Though I agree with you, I think you're wasting your time; people won't grow up just because someone told them to. Unfortunately it's how some people deal with frustration but there's a reason you can report them.

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Originally Posted by Vesper-Aureolin

My first post here too; I've had to re-download the patch files three times now since Stormblood was released. The most recent time was last night when I had a power outage due to some work being done in my area. However the thing that's different is that now it keeps coming up with an 'Unable to download patch files' error after around two hours of downloading, completely ending the download and making me restart it from the very beginning.

I've tried restarting my PS4, the application and checked that my storage isn't full. If there's an easy fix for the error I'd appreciate the help.

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Don't take my word for it I've never had to do it personally only read it here in this forum if u get an error mssg do not press ok it will restart the download but instead exit to the dash and close the game from outside re-open it and hopefully it picks up were it left off, hope this helps u

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Originally Posted by soliquidsnake

A lot? I've said it twice. SE and Sony can loose whatever they loose. People on here writing an essay in which they curse every other sentence and make pure BS threats is a freaking joke. Like i said. Complain all you want as I will continue to do so as well. Just grow up and handle like an adult, not a 5 year old for GOD's sake.

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A 5 year old doesn't pay monthly, son. They have their right to take their frustration out in this forum. Granted yes some do go over board with threats, but you crying about it isn't just gonna make them stop bitching. Sorry, but you're complaining about the wrong thing here. It's time for YOU to grow up, and learn how to brush it off because people will continue to complain and bitch how they please here. Stop trying show everyone you're the bigger man here. No one is impressed. Some people just have a bigger passion for the game more than you do.

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Originally Posted by Greysha14

A 5 year old doesn't pay monthly, son. They have their right to take their frustration out in this forum. Granted yes some do go over board with threats, but you crying about it isn't just gonna make them stop bitching. Sorry, but you're complaining about the wrong thing here. It's time for YOU to grow up, and learn how to brush it off because people will continue to complain and bitch how they please here. Stop trying show everyone you're the bigger man here. No one is impressed. Some people just have a bigger passion for the game more than you do.

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Don't forget his grammar. Everything on this board is feedback. He honestly doesn't know what customer support & experience is really supposed to be.

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Originally Posted by soliquidsnake

A lot? I've said it twice. SE and Sony can loose whatever they loose. People on here writing an essay in which they curse every other sentence and make pure BS threats is a freaking joke. Like i said. Complain all you want as I will continue to do so as well. Just grow up and handle like an adult, not a 5 year old for GOD's sake.

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WE or for those who have strongly illustrated their disappointed opinion about this entire crap, don't like to sit idly by and taking shit like this. WE PAY FOR THIS. We don't hide behind a corner, watching our EARNED MONEY GO DOWN THE DRAIN and act like we have to deal with it because we're not a BITCH. This is US standing up against this BULLSHIT. Maybe you're just used to being stepped on. Why don't you deal with that?

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Originally Posted by Greysha14

A 5 year old doesn't pay monthly, son. They have their right to take their frustration out in this forum. Granted yes some do go over board with threats, but you crying about it isn't just gonna make them stop bitching. Sorry, but you're complaining about the wrong thing here. It's time for YOU to grow up, and learn how to brush it off because people will continue to complain and bitch how they please here. Stop trying show everyone you're the bigger man here. No one is impressed. Some people just have a bigger passion for the game more than you do.

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I'm not bitching. Just telling everyone on here who can't control their emotions to get a hold of themselves. I'm not trying to tell everyone that I'm the "bigger" person. You forget that I'm also dealing with this too I guess. That I also pay monthly. You tell me to learn to brush it off but you seem to have a problem with that. I fail to see how having a bigger passion for the game means threatening to sue and to quit. Get out of here with that, It's pretty pathetic how you have chosen to attack my character when I haven't said anything about you.

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Originally Posted by XenoCranel

WE or for those who have strongly illustrated their disappointed opinion about this entire crap, don't like to sit idly by and taking shit like this. WE PAY FOR THIS. We don't hide behind a corner, watching our EARNED MONEY GO DOWN THE DRAIN and act like we have to deal with it because we're not a BITCH. This is US standing up against this BULLSHIT. Maybe you're just used to being stepped on. Why don't you deal with that?

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Dang dude, you really gotta check yourself. I NEVER said to stop voicing your displeasure. I'm talking about those who are saying how SE doesn't care about the issue, or cares about PS4 players or how they are lying about the fix and even go on an angry rage filled tantrum. This is the same team that brought it to the PS3 in the end of it's life cycle. When they could have just said "fuck it, too many resources". Now because a problem that has extended longer than it should comes up, people are quick to threaten to sue or dare say that they don't care? Don't make me laugh.

I can't believe they haven't even SAID anything, let alone fixed this yet. =\ This is probably the most gamebreaking bug I've seen in a long time, so you'd expect it to be a massive priority. I've tweeted AskPlaystation repeatedly since SE was blaming Sony essentially, but I couldn't get an answer.

This has been happening for weeks. Why hasn't this been fixed yet? Just got home from work. Excited to play. Power goes out. ETA 323 minutes. Guess 'Ill play tomorrow. Absolutely ridiculous.

Yep... So this is still happening eh? My power just dropped and another terrible download begins. Guess it's time to invest in a UPS :x

They dont fix this yet its happen to me 4times this is ridiculous . 1 month without any solution..and it take 47hr for dl -.- to me..I know you won't refund our playtime -.- but .........ck

For the first time, this has happened to me. Power went out for roughly an hour and I come back to a 22.7G download. I've lost power before and never saw this... This is frustrating. Its estimate is 5hours. I'm going to come back to a 2k world que as usual just adds fuel to to the flames of frustration. *Sigh*

Whelp.. I called Sony to ask them and got hung up on, and then I tried live chat and the guy said they had no reports of this issue and no information, and kept telling me to contact Square Enix even after I showed him this thread and showed him the notice of Square Enix saying they were waiting on Sony. I explained to him repeatedly that someone had to know SOMETHING since they're supposedly fixing it, but nope.. That's encouraging.

Thanks SE, in conjunction with... SE? lol, Just realized both these companies have SE... Anyways, listen. I'd like to thank you for corrupting my HDD's files today. I was able to get a lot done in the 3-4 Hours it took to RE-DOWNLOAD 22GB OF FILES AT 4-5Mbps.

First I started by cleaning up a little bit. I also cleaned the dishes. I took out the trash, and I walked the dogs, watched an episode of iZombie. I also contemplated the meaning of life, watched a few videos of funny animals on YouTube, and posted on social media. I updated my resume and I repaired a few electronics around the house. I also messaged a few old friends and family.

So thanks, Square Enix and Sony Entertainment, because today, your consistent failure to solve virtually every issue presented to you in a timely manner no matter how big or small when it comes to PS4 Players, enabled me to give myself the time to do the things I would've done anyways after I finished playing, instead of using your product that us PS4 players pay a premium subscription fee to-... Well, I was going to say "play", but since I'm really just feeding my ISP my money to simply download your game over and over, I'll go with "be fed vaguely concocted responses about how you've laid the problem on another company who doesn't require them to re-download any OTHER game title every time they suffer a power outage", because it sounds more... truthful.

You know what might help the situation though? An technical update on the issue, not just another "We're talking to Sony... they're just not talking back", styled announcement. Free advice for you, because well, I think you need it.

This is my second time downloading this. This is pure bs. They should at least keep us updated on the progress of what they know or dont know at least. I shouldnt have to go buy a ups because they have a faulty product. Wouldnt this mean that ALL ps4 subscribers would have to go buy a ups if they dont want to redownload the "version update".

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Originally Posted by ryuzakistrife

This is my second time downloading this. This is pure bs. They should at least keep us updated on the progress of what they know or dont know at least. I shouldnt have to go buy a ups because they have a faulty product. Wouldnt this mean that ALL ps4 subscribers would have to go buy a ups if they dont want to redownload the "version update".

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The lack of communication is annoying, but the total inability to contact them and ask them is even worse. =\ It seems like they've purposely cut off their support from having to talk to people live. They used to have live chat but that's gone, and there's no support phone number or twitter account.. Talking to a GM in game is basically impossible now too. I really don't understand. It's not unreasonable to expect decent customer service when we have to pay a monthly fee.

I finally got to the home stretch, the last 2G.
What does it do? It fails and gives me an error.
Now if I so much as ATTEMPT to open the launcher I get put into a perpetual black screen. I've just uninstalled and am trying to reinstall my game, but now it's stuck in a perpetual loading screen on the game file. This is *FRUSTRATING* beyond belief and makes me question why I even pay as much as I do a month.
All of this because a f***ing electrical storm knocked out my power while I was playing, just bloody PERFECT.

if anyone can give this forum post to the media(any new website will do good) then I believe that SE will do stuff

I just got hit with this. This sucks...

Third time here and 1600 minutes to go. I don't even care If it's a Sony or a SE issue but I'm paying SE for a service and I expect answers or updates, more than 100 pages already and a miserable response a few weeks ago here in their official forums is a really bad joke.

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Originally Posted by Aidoc

Whelp.. I called Sony to ask them and got hung up on, and then I tried live chat and the guy said they had no reports of this issue and no information, and kept telling me to contact Square Enix even after I showed him this thread and showed him the notice of Square Enix saying they were waiting on Sony. I explained to him repeatedly that someone had to know SOMETHING since they're supposedly fixing it, but nope.. That's encouraging.

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Jesus... It's so bad that they just redirected you in a circle like this. It really is a game of blame. Well, we're probably not going to see any fix anytime soon since the two companies seem completely uncoordinated in their own communication with each other, which definitely sucks.

Just got this issue as well.
If the only true solution is to actually redownload everything, I will not be able to play this game again.
My download speed during patches is 0.18 MB at best. Paired with the incessant "Unable to download patch files" message, it took me more than three days to download Stormblood with its ~6 GB. I had to babysit the download the entire time, canceling the download every 20-50 MB so that it would "save" my progress and stave off the patch files message.

Redownloading the entire thing is an irritant to some, but to me it is not really a possibility on my internet.

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Originally Posted by soliquidsnake

I'm not bitching. Just telling everyone on here who can't control their emotions to get a hold of themselves. I'm not trying to tell everyone that I'm the "bigger" person. You forget that I'm also dealing with this too I guess. That I also pay monthly. You tell me to learn to brush it off but you seem to have a problem with that. I fail to see how having a bigger passion for the game means threatening to sue and to quit. Get out of here with that, It's pretty pathetic how you have chosen to attack my character when I haven't said anything about you.

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no, but you discrediting other's opinions and expressions is pretty pathetic, you might as well be attacking their character as well. Well, some players I know already quit, so I don't necessarily call that "bullshit". That's not what you're telling people, and yet that's how you make it seem. Like the other one said, it's useless to tell people to grow up, especially when they have the right to protect what they are paying for. Leave them alone. You're acting like you've seen them actually "sue" SE yet.. Damn dude.