Request for information: ISPs and P2P throttling

ISP : Free
Country : France
Always and much more in dungeon since last maintenance

Free
France
Always Since Thursday

Bredbandsbolaget
Sweden
5pm-11.40 pm (gmt+1)

Basically under primetime..

Comcast
Beaverton, Oregon
pretty much every 3 to 4 hours I get an Error: 90000. It is consistantly every 3 to 4 hours, every day I just get kicked from the game. I can log back on just fine (with the server upgrades) so its not that big of a deal, but it is a little irritating to be crafting and lose my mats :/

ISP: Orange (TPSA)
Country: Poland
Constant lag (about half second). Other players stop moving every second or two, then move with double speed.
No problems with other online games (including shooters).

- Comcast
- US, New Jersey
- 6-midnight
- no reference

ISP: Cox Communications
Country: USA, Irvine California
Lag comes about in duty finder or dungeons. Intermittent, player will pause for a couple of seconds and then go warp speed

ISP: Cox Communications
Country: USA, Nevada, Las Vegas
Lag occurs after about 4PM until about midnight. (PST) Everything pauses for a moment, then fast forwards, then pauses, so on.

- Name of ISP: Cox Cable
- Country of Residence: USA, California
- When does the problem occur: 24/7, consistently get a 1 or 2 second lag every 5-10 seconds.
- Reference number from your ISP: N/A

CenturyLink
Portland, Or, USA
many, many times, every single day

not paying for this game until this is fixed it is unplayable way too often

- Cox Cable
- USA, Arizona
- Just started today, all day

thank god for phone tether

- VTR
- Chile
- Mostly during Instances

- Cox Communications
- U.S.A - California
- Always in dungeons

- Bredbandsbolaget
- Sweden
- Dungeons are completely unplayable between about 5pm - 11pm GMT+1.

It's been like this since about 2 weeks ago, please fix this asap or I don't see myself staying for much longer since I can't make any progress PvE-wise.

- Name of ISP: SFR
- residence: France
- Occurance: from 19:00 (GMT+1) to ... every day of the week ; from 14:00 (GMT+1) to ... the week-end

- Name of ISP: Orange
- Country: France
- Occurance: from 19:00 to 0:00 during week and all the time the during weekend.

Titan HM is pretty much impossible because of that...

- Name of ISP: Free
- Country: France
- Occurance: from 18:00 to 0:00 during week and all the time the during weekend.

- Name of ISP: Free
- Country: France
- Occurance: from 18:00 to 0:00 during week and all the time the during weekend.

- Name of ISP: Free
- Country: France
- Occurance: from 18:00 to 0:00 during week and all the time the during weekend.

Name of ISP: Brighthouse Networks (they use roadrunner, tbone.rr.com)
Country: USA, Florida
Occurrance: Constantly since the servers were expanded
Tickets: Brighthouse would be happy to assist, but after 30 Traceroutes they assured me that the issue is with a service called congentco, and it's true, my MS skyrockets when I hit congentco.com, and it times out by the time it hops to FFXIV ip addresses. My results with tbone.rr.com hops are all 15-20 MS. It was recommended I try to escalate the issue with SE but, I doubt I can do that as there's no true CS path.

Was hoping last night's maintenance would do the trick but the hopes were misplaced. Everyone I -strongly- suggest you inundate SE support with tickets. I've done a lot of research, I even went out and bought a new Modem/Router thinking that would help and boy was I wrong.

Direct connect to a modem with 15 MS / 46 MBPS Down / 2.30 MBPS up and I get

Send 0-300 / Receive 0 to 5000 spikes at all times, either on PC or PS3.


I am being routed to congentco servers (I am a Brighthouse Networks customer), the problem starts when I hit congentco and the timeouts start when it hits SE's IP address for FFXIV.

This is not our ISP's or equipment!

Here is the reply I got back from Optimum Online on Long Island, New York
_______________________________________________________________________
Optimum.net

From: Omar H.
Sent: 09/16/2013 09:32 AM
To: (omitted)

Hello, thanks for the email.

I have ran a couple of tests and I am showing that your modem is online, your signals are ideal, there is no loss of data to the modem and there are no outages in your area. I would recommend bypassing any 3rd party equipment such as a router/firewall/switch/hub you may have attached to the modem and connect your computer directly to the modem.. This will take any of those equipments out of the picture completely and give a better idea of what is causing the issue. Unfortunately this is beyond our scope of support here at Optimum. If the issue persist you will need to contact Sony support to further assist you with this issue.

Should you have any further questions or concerns, please reply to this email or use one of the many ways to contact us. We are available 24 hours per day, seven days per week for your convenience.

Thank you for choosing Optimum,

Omar
____________________________________________________________________

From: (omitted)
Sent: 09/16/2013 09:22 AM
To: Optimum Customer Support

I play a new online game from Sony called Final Fantasy XIV: A Realm Reborn. A common issue it seems with this game and many ISPs is that the ISP is treating this game like Peer to Peer software instead of a Massive Multiplayer Online (MMO) game. Inside the game because the ISP is viewing it as a P2P the game will randomly freeze and become unplayable.

Is there a way to change this program in your system to register as a game instead of P2P so the throttling stops? Or is there some way I can do something on my end to bypass that?

Thanks,

Tj Harlow

- Name of ISP: Free
- Country: France
- Occurance: from 18:00 to 1:00 during week and all the time the during weekend.

ISP : Cox communications
Country : USA, Nevada
Always in Dungeons

ISP: Comcast
Country: US
Occurence: Always now. Been unplayable for the last week. Everything up until this point has been great, no lag, no connection errors. Comcast insists that this isn't their problem and that they do not throttle any signal being sent to their customers. Please help SE... I will ride this out until my free time expires but will be forced to unsubscribe if I can't play.

- Name of ISP: Telenet
- Country of Residence: Belgium
During dungeons mostly

- Name of ISP: BT
- Country of Residence: England
Dungeons have been running on high ping over the past week or so, tonight after 2030 I've been experiencing receiving of up to 15,000 and a lag of 5-10 seconds when executing actions

Ping test receives 25ms Ping, 50mb down and 20mb up whilst the client is open and running painfully slow.

- Bredbandsbolaget
- Sweden
- From start only slight delay and only in instances, for the past 2 days massive lag almost everywhere during USA afternoons (generally peak hours).

- Bredbandsbolaget
- Sweden
- Been having problems on and off since Early Access. During peak hours (8pm-10pm CET) is the worst, get lagspikes ranging from 1-30 seconds.


No problems in any other games or to any other online services.

- Bredbandsbolaget
- Stockholm Sweden
- Been having problems on and off since Early Access. During peak hours (8pm-10pm CET) is the worst, get lagspikes ranging from 1-30 seconds.

I called technical support for FFXIV and the guy who answered was very nice, but he acted as if Latency was TOTALLY unheard of on FFXIV, and he even tried to tell me I needed to upgrade my Nvidia 560 TI.

Please put real tickets in for this, SE is dropping the ball on us and sweeping this under a rug.

Open a ticket at the support site, and then call the number below! Do not stop posting about the issue until SE acknowledges. We're being had for our money!

Call:
858-790-7529


WOW!!! YOUR SUPPORT PERSON JUST ENDED THE CALL WITH ME SAYING HE WAS -ON THE PHONE TOO LONG-!!!!! WOOOOOOOOOOOOOW!!!

You guys are really something.

Isp: GVTC
Country:US (Texas)
Occurence: always, especially bad in instanced dungeons

We will not get a fix soon... thats for sure...

ISP: Jazztel
Country: Spain
Time: Since a few days ago, i get lagspikes, I notice my sendings are so low when this happens, It happens everywhere, i can't even level up properly since I don't want to leave 3 ppl on dungeon alone being the tank and fukin up their time. I also got Bluescreens 2 times, when I got teleported to another location by another character of the party. Called my ISP and they're not treating the game as a p2p program at the lags just happens everywhere, the sound stop working and i can't even use the escape Menu.

ISP: Cox Communications
Country: USA, Nevada
Time: About a week ago. Lots of rubber banding with characters running around, and big lag spikes in duties. Very difficult to dodge Titan's junk.

ISP: Cox Cable
Speed: 25down 10 up
Country : United States
State : California
City : RSM
Occurs: Mostly while in an instnace on the dutyfinder server. (AK/Primal Hard Modes)

Charter Communications
USA (Michigan)
This problem occurs at any time, usually within 30 minutes of when I start the game. Sometimes I can play for an hour or two before having issues, sometimes the issues arise as soon as I log in.

Comcast
Atlanta, Georgia (USA)

Recently (only as of last week) I have been getting S0/R0 and everything pauses for 5-10 seconds every 30-60 seconds. Also, all of my VOIP clients quality degrades as well as other applications ONLY while I am logged into FFXIV:ARR

- Name of ISP: Cox Communications (Arizona, Phoenix area)
- Country of Residence: USA
- When does the problem occur (always, only during specific times?): Bought the game today, couldn't download the files through the launcher. My modem kept resetting after several minutes, dropping my connection and forcing me to start over. I believe it's the effect of whatever anti-P2P measures they have in place. I was able to download the game after switching to a VPN connection and play it after switching back. I don't have any issues with heavy non P2P usage.
- Reference number from your ISP, if you raised this matter with them: None. You guys will have more clout than me here.

ISP: Bright House Networks
State/Country: Florida, USA
When: Always
Server: Malboro(NA)

so now you have charged us for subscription, how about some answers SE?

ISP: PCCW
Country of Residence : Hong Kong
What does the problem occur: sometimes , especially at peak hours. I had no problems with lag at all during beta , nor off peak hours when it launched
Lately going into dungeon Garuda (HM), AK gives me more lag then other dungeons (I actually see people jumping)