I contacted Square Enix Customer Support, and their answer makes no sense at all.

Same boat here, received this from the Support Centre.

"Thank you for contacting the Square Enix Support Centre.


We are sorry to hear of your account issues.

Unfortunately, as you already have FINAL FANTASY XIV: A Realm Reborn registered to service account 1, it would not be possible to move the game from service account 2 as it is not possible to have two copies of the game registered to one service account.

The option you would have would be to use the digital upgrade service on service account 1 or create a new character with the Collector's Edition content on service account 2.

We apologise for any inconvenience caused."

Now I've seen other people in threads talking about this same issue but it was fixed up to remove the second service account and add the CE to their original service account. Some clarification from someone at SE would be nice because it seems to come down to who you happen to contact rather than it being policy one way or the other.

If you're in the EU do this:

1. Go to http://support.eu.square-enix.com/
2. Click on "Final Fantasy XIV: A Realm Reborn
3. Look at the "important announcements" on the top. Click on this link: https://support.eu.square-enix.com/c...p?id=5383&la=2
4. Choose the appropriate categories and you'll be given a link to the live chat.

Quote:

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Originally Posted by Argo

TL;DR, first Support Person effectively lied to me. SE Support really need to get their act together. Really the most diabolical service, but in the end all was sorted through perseverance.

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Maybe it's not that the first person lied to you, but that Agent Paul N seems to be a shining star among the Customer Support staff for EU players. This guy ALWAYS gets reslults in any case I've read. That other person probably just didn't ask the right questions or properly describe the issue to their supervisor. Either that, or they were just reading from the script book they've likely got at their desk and decided not to go beyond what it said.

So, when in doubt, EU players... make sure you talk to Paul. If you don't contact Paul, ask the rep you're talking with to speak to Paul for guidance.

Quote:

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Originally Posted by Matrinka

So, when in doubt, EU players... make sure you talk to Paul. If you don't contact Paul, ask the rep you're talking with to speak to Paul for guidance.

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Exactly!!!

Ouch I'm glad I have never been in this boat, and doubly glad that OP was persistent and got the help they needed. As for the other people that are still having issues.. good luck to you.

And poor Paul.. he's going to be overworked! But that's what happens when you can do your job and others can't -.-