Why shoudln't they give the service we pay for?
No doubt it is futile but I am adding my voice to the unhappy ones.
Why on earth should we accept that a brand new game by an experienced developer has a completely inadequate infrastructure from day 1? How on earth could they so badly misjudge the capacity needed? This is not their first MMORPG and they know how popular FF is.
Guild Wars 2, Neverwinter and others have never given me a moment's problem. There is no excuse for saying new MMORPGs will always have teething troubles, this a total failure of service for many people. This game is not free to play like Neverwinter and many others but they get the inrastructure right.
Where is the status notice saying the problems won't be fixed till Friday (as mentioned by Kairug)? It certainly isn't obvious anywhere. They could communicate clearly through the game interface and launcher not just bury it in forums.
Whinge over. Somebody should be getting their @##@ kicked.