Square can you please contact UK ISP BT/EE

Just gonna bump this back onto Page 1.

The current server issues and E90000 are understandably a priority right now, but this is still pretty important. :)

Bumperty bumperty bump

Aye, the sad fact is that E90000 and current issues are affecting more players. We're probably gonna be the last to the fix list....

Sadface.

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Originally Posted by Kitsunami

Aye, the sad fact is that E90000 and current issues are affecting more players. We're probably gonna be the last to the fix list....

Sadface.

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Correct, however my voice will be heard!!! ;p

This is still a major issue, and shouldnt just be brushed under the carpet, cos we all know that tomorrow night 7pm we will face the issues all over again, and when the game releases on tuesday a whole new section of players will be affected. The game will continue to be unplayable for us EU people in our own primetime until something is done.

rebump!

we need to keep this issue under SE's nose!

Hump a dump bump!!

i understand the needs of the many outweigh the needs of the few (almost a Star trek quote) and theres maintenance meaning everyones affected at the minute but..........oh why am i trying to say anything relevant. The games due back up in 10 mins and the throttling will have stopped but im way to tired to play now! Gnight everyone. Lets see what happens 7pm tomorrow, we can continue our crusade then :)

I'm on TalkTalk here in the UK, If you're on TalkTalk, you shouldn't be having any issues since TalkTalk run their own network, over BT's phones lines (not pure OpenReach). Other ISPs (Except Virgin) Are reselling BT Openreach. For Different parts of the Openreach network, there are different Service Level Agreements depending on what the ISP require. The most common way it works is the ISP such as EE or BSkyB lease the equipment from BT at the Exchange and they pay BT to maintain it (aka BT Wholesale). Other ISPs like BeThere and TalkTalk use and maintain their own equipment back at the exchange , this equipment links directly into BTs OpenReach PSTN Network this type of SLA is essentially, BT Handles the Lines, the ISP handles the Data. This essentially means the ISP has an LLU deal with BT.

Virgin's Setup is completely different, they run the fibre to the cabinet from the exchange and maintain the hardware back at the exchange as well as the routes.

BT OpenReach put a premium on P2P Data to ISPs since it takes a lot more processing power to do QoS/Deep-Packet-Inspection on that traffic. Hence you'll find that with ISPs doing the pure OpenReach packages without throttling on the connection charge the same premium that they are charged by BT.

Bump so this thread doesn't get lost

Can't sleep for my life tonight/this morning...

...so may as well BOOMP! :3

Gonna bump this one

Cheeky bump :3

At least it's morning now and I can play. I'm not looking forward to this evening tho. :(

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Originally Posted by Tetriana

Cheeky bump :3

At least it's morning now and I can play. I'm not looking forward to this evening tho. :(

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Bump

Same here not really looking forward to tonight considering how I could barley play at all last night :/

Oh my. This is probably the worst ISP company I've ever heard of. Yet you still give them your money. Why?

Bumping back to the first page.

@Jasdemi, other than this the ISP is OK, there are a lot worse ='( liiiiiike, with one called BE i'd get random restarts in the night, one was just after we killed the Lich King for the first time.... in the cutscene, POW DC, luckily the GM gave me the achi/stuff though =D

Stop using BT they are horrid.

Yeah sounds like BT is shifting the blame to square, since obviously they don't know how to google what ffxiv is.
threaten to switch isp's if that's an option. Otherwise demand money back from BT for every day the game is unplayable.

Free bump cuz you needz your play!

BT overpriced and too many restriction. Do yourself a favour and change isp and phoneline!

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Originally Posted by Octagon

BT overpriced and too many restriction. Do yourself a favour and change isp and phoneline!

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totally agree, I'm in the middle of getting my ISP changed to Sky Broadband and BT trying to keep me on with a cheaper contract, just told them "no chance" turns out I'm getting a massive saving switching to sky. But I would still love Square to sort this out for those people that have to suffer BT.

If you don't mind spending a little more cash, you could purchase a vpn service which typically cost like $5 per month and then connect to the internet through that... the ISP shouldn't be able to tell what you are doing on the VPN so they shouldn't limit your bandwidth. StrongVPN is a good one, but there are literally thousands of good companies to use. If you torrent too, check out torrentfreak.com for articles on good anonymous VPN's.

The more you know...

Bump bump bump

I have sent an email to SE about this as well, but it really is an issue.

in note to someone above, I have had to pay for a VPN just to play in peak times.

Bump, Hope square can sort this soon

I got a reply from EE, it was just a useless "we didn't actually read your email" form response about how the connection might be slower at busier times or the quality of my wiring might be bad, yada yada. I'm going to try again with an all-caps preface asking them to actually read what I'm saying this time, but I'm not expecting much now.

Hey,

This is not really down to SE to get sorted tbh.

I work for a UK ISP in a team who handles issues like this.

Its down to BT routing the traffic incorrectly, I would suggest raising a support ticket with then and attaching (if they let you) a capture of a program called Wire shark, this will let you capture the traffic, they can check it over, see where it is going wrong and get it fixed for everyone.

With all respect, its not a routing issue. Bt treats the client as a P2P client, and throttles is accordingly, not as a mistake. Getting BT to stop treating FFXIV as P2P is the problem here, which apparently is going to require getting square to ask them too. It's not exactly SE's fault, but there the only ones who can apparently fix it.

This will be back by the time maintenance finishes. I've managed to play about 10 minutes today..

Im going to leave this 'bump' right here .. as im not looking forward to when the servers come back up and we cant play anyway due to this stupid issue :/

So after days of arguing with BT "tech experts" who know as much about technology as a baker knows about nuclear engineering, I decided to renew my contract. Since I joined BT before February this year, my contract terms and conditions allowed them to "traffic manage" my connection during peak times. Under the new terms, they can't. Come Wednesday, when my new contract starts (which actually got me £6 per month off my bill for some reason), the problem should be solved for me. Fingers crossed...

Funny thing is, I changed to BT On friday, and it sounds like im having this issue.

I log in, have extreme lag times of 2 minutes then get booted (90000) every time i log in

Not even going to attempt logging in tonight, but bump.

And it starts again right on que

Unfortunately those living outside of cities rarely have any other option that to be with BT, unfortunately I think your all going to have to keep pestering BT (you may have better luck on their support forums).

I never had this problem in open beta and and the very start of EA, Hopefully this gets resolved quickly. logging in to be only lagged out again is seriously annoying.

*Bursts in to tears* I just want to play =(
...Actually the sad thing about this is that i have a friend who I am playing with.. and he was busy this morning so i had to play alone knowing he'd then play alone tonight, as to not cause any hassles ='(

*Sniffles* I just want to plaaaaaay... (Not been able to call BT myself, as I am not the contract holder...)

had to log out do to the lag being so unplayable, really wanting this to get sorted asap :/

Sadly this is a relatively small issue compared to what they are currently dealing with, and obviously release is going to bring them even bigger problems. Might be several weeks before they even acknowledge this. Guess it's just something we're going to have to live with for now.

Seems to work ok for me on the jp servers

Not much of a solution unless you want to play on a server where no one speaks english...