Pre-order in PS Store, now get "No valid or active service account" in PS3 launcher.

Oops. Of course I had to purchase on the first day too. Let's hope they fix it in time.

Not sure I'll rest assured though :P

Dang it. Yep that's me too. I won't relax tomorrow till this gets sorted.
And that's what I had planned for tomorrow too... to just relax... but they can't leave all of us that were there that first day hanging now.
This is why they started this two days ago... for trouble every step of the way... But why they have to cut it so close? Wish us luck guys.

There is a thread on this, but...
http://i2.photobucket.com/albums/y26...0.png~original

I preordered this off psn on the 14th hope this is fixed soon

Yikes, I got this error too and yup I pre ordered on the same date (august 13)

Quote:

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Originally Posted by teepo

I preordered this off psn on the 14th hope this is fixed soon

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Got mine Wednesday the 14th of August on 2013 Still same problem.

Damned I ordered on the 14th :( I also got that screen when I tried earlier.

Wouldn't make sense why you're getting that the games not out yet ?
Why would they let you sign in ?

The similar problem of 1.0 account that pre-ordered PS3 version has solved. I'm hoping our problem will be fixed ASAP. :)

http://forum.square-enix.com/ffxiv/t...=1#post1031291

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Originally Posted by KunaBarawolven

The similar problem of 1.0 account that pre-ordered PS3 version has solved. I'm hoping our problem will be fixed ASAP. :)

http://forum.square-enix.com/ffxiv/t...=1#post1031291

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That has nothing to do with this problem.

1 - They have physical copies. WE are having trouble with the Digital Download via PSN.

2 - Their problem is about entering codes. WE do not get codes.

As of 7:38 eastern US time, still no fix with less than 24 hours till Early Access.

I feel that it's just saying that because the games not out yet no need to stress imo

i ordered mine on august 18 from square webs and i got that invalid also

Was just chatting with Sony ~~ whether or not this is 100% accurate, who am I to tell but it is slightly comforting.


Jessica W.: Hi, my name is Jessica W.. How may I help you?
James Lockwood: Hello, I pre-purchased Final Fantasy XIV ARR the other day, to get early access to the game which starts tomorrow
James Lockwood: however, I am getting an error that says "no service account" when I log in, and the Square-Enix site says it's an error with the playstation network
James Lockwood: do you have any information regarding it or how I can get a fix for it?
Jessica W.: I see, James. I'd be happy to look into this for you today. Is this when you log in on the website, on your PS3 system, or?
James Lockwood: It's when you launch the FFXIV ARR client via PS3
Jessica W.: Was this copy purchased from the PS Store, or from a retailer in your area?
James Lockwood: from the PS Store
Jessica W.: Ah, I see. The error is appearing because the early access opens on 8/24 @5:01AM MST.
Jessica W.: Everyone else has to wait until 8/27 to download it, so you are still receiving the early access to the game, no worries. We're happy to hear you're going to be trying the game out! It's an amazing title for sure.
James Lockwood: Right... I suppose I'm concerned because other people who have taken the same steps do not recieve the "could not find service account" error
James Lockwood: it simply tells them to wait for early access to launch
Jessica W.: Oh, I see. Other people may receive a different message if they got the Final Fantasy XIV code from a store, such as GameStop.
Jessica W.: Because their Account has the code on it, they will receive the message to wait until tomorrow--for PS Store purchases, there is no code you have to worry about downloading or inputting. The code itself will activate instantly once the time for the game opens.
Jessica W.: So you technically do not have the code yet, hence the error message looking different.
James Lockwood: Very well
James Lockwood: I do appreciate your time, thank you Jessica

Thanks for the update Kluya15. I hope they gave you correct information. It's too bad that this issue also prevent us from downloading the patch like everyone else.

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Originally Posted by Naberrie

Was wondering if it might be something like that. I hope she's right and PSN is just locking us out till 2am. Will be staying up to find out. And hopefully won't be going to bed angry.

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They never told us what the error was. We just assumed it was the "no valid account".

Im fairly certain they aren't going to have this issue fixed by ea. If so, I will be a very unsatisfied customer. I can only play on the first day during EA and if I can't do that I will be very unhappy.

Quote:

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Originally Posted by timtwins

Im fairly certain they aren't going to have this issue fixed by ea. If so, I will be a very unsatisfied customer. I can only play on the first day during EA and if I can't do that I will be very unhappy.

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What makes you failry certain? There is no new information.

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Originally Posted by Rhad

What makes you failry certain? There is no new information.

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Precedents.

We had the "no valid account" issue before Beta 4 and it was fixed in time. If that is the precedent you are referencing, it is a good one.

Quote:

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Originally Posted by Rhad

We had the "no valid account" issue before Beta 4 and it was fixed in time. If that is the precedent you are referencing, it is a good one.

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I was going with how they fixed error 3102 just in time for me to go to work but I like yours better. Gotta stay positive.

Just a FYI, when I purchased the game on the 13th, I also cancelled my Gamestop pre-order. They had already sent me the EA code though. So I just used it and after a couple of tries PSN finally accepted it and I was able to log into the game, link to my service account (correctly adding EA + the items) and I'm downloading the patch now.

well see im legacy and aparently they say u get Early access without a code.. but im getting that on my ps3...any ideas? feelin left out T-T