help i randomly get Directx error crash.

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Originally Posted by Larirawiel

Please make the files public. I cannot access them. :D



Cheers

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ok its done, sorry, didnt know about making it public.
also i had to update my BIOS idk if that may be the cause.

You should update your BIOS:
https://www.asus.com/motherboards-co...=PRIME-A520M-K

You have a older version of it. And then, your voltages look suspicious. It could be, that some contacts are oxidated.

Turn your computer off, pull the power connector from the motherboard and then put it back. Maybe it will remove the oxidation.


Cheers

Quote:

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Originally Posted by Larirawiel

You should update your BIOS:
https://www.asus.com/motherboards-co...=PRIME-A520M-K

You have a older version of it. And then, your voltages look suspicious. It could be, that some contacts are oxidated.

Turn your computer off, pull the power connector from the motherboard and then put it back. Maybe it will remove the oxidation.


Cheers

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i updated my BIOS before i responded, ill try the power trick soon on the motherboard, thanks ^^
Edit: so i disconnected the chunky power plug from the motherboard while the power was off and its back in and working, time will tell if its fine now.
when im on FF14 again, ill make another sensor log to post here, see if the voltage is any better.

Quote:

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Originally Posted by Larirawiel

You should update your BIOS:
https://www.asus.com/motherboards-co...=PRIME-A520M-K

You have a older version of it. And then, your voltages look suspicious. It could be, that some contacts are oxidated.

Turn your computer off, pull the power connector from the motherboard and then put it back. Maybe it will remove the oxidation.


Cheers

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my game still directx error crash heres a event viewer error...
https://cdn.discordapp.com/attachmen...2fae3f434b497&

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Originally Posted by Sirkos

my game still directx error crash heres a event viewer error...
https://cdn.discordapp.com/attachmen...2fae3f434b497&

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Did you try the steps as highlighted by Rinoa_353, as below? These are the steps I would recommend in the instance of this error. I would also recommend doing a Windows Memory Diagnostic as this error can also present itself in bad memory, you can just press start, and then search for Windows Memory Diagnostic.. Now the only thing to consider is that Windows Memory Diagnostic may not always pick up this issue, so it could still be. On top of this you can also try running the system file checker

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Originally Posted by Rinoa_353

It sounds like a graphics card driver issue since that's the most common reason when this happens. When you update graphics card drivers, normally the normal installer works but as time goes, bits of older drivers are not fully wiped and therefore cause conflicts with the newer drivers. So you would want to do a thorough graphics card driver clean. Download this very useful utility I have been using for over a decade and then install the latest drivers and it should largely resolve this issue.



1: Download the latest graphics card drivers full install package directly from Nvidia's site here https://www.nvidia.com/en-us/drivers/ and place it directly on your desktop for easy access later on.


2: Download this very useful utility that does a thorough cleaning but be warned, it will also wipe Geforce Experience but downloading the full install package from Nvidia's site has Geforce Experience included to install after the clean up with this utility. https://www.guru3d.com/download/disp...ller-download/


3: Extract the utility to your desktop along with the graphics card driver install package.


4: Now this is very important, for the best results, disconnect your PC from the internet and then reboot into Safemode, if you need help rebooting into Safemode, try the following since you're in Windows 11. To reboot into Safe mode from Windows 11, simply click Start, then select the power button, hold down the Shift key on your keyboard and then click on Restart, once in the advanced start menu, select 4 or F4 to reboot into Safe Mode without networking.


5: Once rebooted into Safemode, finally run DDU (Display Driver Uninstaller) as an Administrator from your desktop, then in DDU, select the top option (Clean and Restart).

6: After DDU performs the thorough cleaning, it should reboot itself, if not, it will prompt that it is finished and simply reboot your PC normally.


7: Once rebooted normally, reconnect to the internet and simply install the graphics card drivers you downloaded along with Geforce Experience.


8. After installing both Geforce Experience and the drivers, reboot the PC one more time normally and you should be good to go and hopefully this resolves your issues.

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When all else fails, I try smacking my electronics a few times and blowing really hard into the holes. Sometimes it works, sometimes it doesn't.

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Originally Posted by Sirkos

my game still directx error crash heres a event viewer error...
https://cdn.discordapp.com/attachmen...2fae3f434b497&

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Create a new log with HWInfo please and play so for 20 minutes.




Cheers

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Originally Posted by Kaurhz

Did you try the steps as highlighted by Rinoa_353, as below? These are the steps I would recommend in the instance of this error. I would also recommend doing a Windows Memory Diagnostic as this error can also present itself in bad memory, you can just press start, and then search for Windows Memory Diagnostic.. Now the only thing to consider is that Windows Memory Diagnostic may not always pick up this issue, so it could still be. On top of this you can also try running the system file checker

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yeah i did, at the top of page 4, i left a comment about doing what she said, i forgot to put it in quotes tho.

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Originally Posted by Larirawiel

Create a new log with HWInfo please and play so for 20 minutes.




Cheers

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ok ill make another one and wait for it to crash again lol.

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Originally Posted by Sirkos

yeah i did, at the top of page 4, i left a comment about doing what she said, i forgot to put it in quotes tho.

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I had a light search on the internet with the error that you got and the most common denominator seems to be Windows 11. Install Windows 10 and see if that helps.

I had this issue myself with a 3080 graphics card that drove me up the wall for quite a while - constant crashes in anything remotely taxing. After a LOT of trial and error, it turned out to be an issue with the card itself not being able to put up with the power it was trying to draw - which is a known defect with some early model 30-series Nvidia cards.

Sometimes it would lead to a DirectX crash, other times it would cause the system to black-screen and force me to give it a hard reboot.

The solution for me was to undervolt the card, which lets it draw less power. That means the chip on the card will run a little slower, but in exchange it can sometimes actually gain frames per second due to running a bit cooler.

The guide I followed was here:

https://www.youtube.com/watch?v=KPR06CxysMw

...and it worked wonders for my card's stability.

One thing to note - if you do this and keep the undervolted settings, any time you update your graphics drivers and then immediately play a game the error will return until you reboot.

The other thing to note - if this IS the issue with your card, it means your card is actually defective, so sending it in under warranty to have it replaced should be an option and might be preferable.

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Originally Posted by Larirawiel

Create a new log with HWInfo please and play so for 20 minutes.




Cheers

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ok so my game closed itself with no error, idk if it also counts, but this very rarely happens, most of the time its directx error.
https://drive.google.com/file/d/1V3g...usp=drive_link

Try to get another card for testing purposes to see if the problem persists.

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Originally Posted by Vintersol

Try to get another card for testing purposes to see if the problem persists.

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im unsure about this, i upgraded my GPU and i never had this problem with my old GPU, before DT started this current GPU was fine no issues on win 11, only since DT started i been getting these crash errors.

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Originally Posted by Sirkos

im unsure about this, i upgraded my GPU and i never had this problem with my old GPU, before DT started this current GPU was fine no issues on win 11, only since DT started i been getting these crash errors.

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I also just bought a new GPU (RTX 4060) and Ive been having directx issues with FF nonstop, crashing my game all the time.
Also, you're not the first person Im seeing with this problem.
FFXIV also crashed once with no errors just like you, and even blue screened me one time.

Question, did you ALSO tried to save your documents\mygames\ffxiv folder? I did this, and I also found 2 other people who said that deleting this folder (and starting from zero) fixed their game (one random guy on reddit and another random guy from JP with at least 4 years in between their advices).

Right now Im rolling back to an old GPU driver (566.03) while waiting to FFXIV launcher to check all my files after deleting that folder I just mentioned above.

How is it going on your end right now?

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Originally Posted by Niimura

I also just bought a new GPU (RTX 4060) and Ive been having directx issues with FF nonstop, crashing my game all the time.
Also, you're not the first person Im seeing with this problem.
FFXIV also crashed once with no errors just like you, and even blue screened me one time.

Question, did you ALSO tried to save your documents\mygames\ffxiv folder? I did this, and I also found 2 other people who said that deleting this folder (and starting from zero) fixed their game (one random guy on reddit and another random guy from JP with at least 4 years in between their advices).

Right now Im rolling back to an old GPU driver (566.03) while waiting to FFXIV launcher to check all my files after deleting that folder I just mentioned above.

How is it going on your end right now?

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will try this myself here since i am also having this problem as well. been having this happen since 7.0 and has only gotten worse with 7.1 and will see if this works as well. its starting to get frustrating with this always crashing my game every time

Just to give some information to that problem because my wife has the same issue.
System 1 - Windows 11, DDR4 32 GB Corsair Vengeance 3600 Mhz, I7 10700, AMD 7900 XTX, m2 1 tb western digital - no crashes
System 2 - Windows 11, DDR5 16 GB DD4 32 GB Corsair 6200 Mhz, I9 14900, Nvidia 3060 OC Gigabyte, ssd Samsung evo 500 gb - since patch 7.0 roughly 50 crashes and counting.

No other games show problems or crashes. Heck i installed on system 2 Stalker 2 and that works fine. System 1 plays on a 4k monitor while system 2 plays on a 27 WQHD.
I witched GPU, Monitor around with no changes. Sytem 1 - no crash, System 2 crashes BUT ONLY FF14. I tried even to install on a new nvme for System 2 but still the same. Did Furmark for 1 hour no crash on both system. Also cinebench on both just for fun and all good.
The crash is always directx related and with almost no information to go about. But it seems to this date only crashes to desktop, so that's good - blue screen would be far worse.
For me it looks like a FF14 problem but i do not know what triggers the crash. Confusing.

On a other note the "soundbug" which even Yoshida himself encountered in a LL is here again or something similar. At least for me but on a good note my game does not crash just silence.

Since my last crash I've rolled back to nvidia 566.03 drive and also I deleted the documents\mygames\ffxiv folder (except for my character appearances), then I repaired the files on the game launcher and waited for it to check everything. I also fixed a problem with my PC Boot but I believe it to be 0% related to the issue.

So far its been 1h and 30min since I relaunched the game and I've been changing settings and hotbars and macros and portraits and gearsets and yada yada yada all over again, but so far I didnt crash. Im trying to get into a PVP match to test it since I got 3-4 crashes in 1 match yesterday... but the queue is dead at this hour. Im already happy because I was crashing even outside the game as well, while idle.

I'll try it again tomorrow and see how it goes.

Those random DirectX crashes have been an issue for some people after every patch since the game was launched. For some people it is actually only certain areas or instances while for others it seems to be related to the activity. Some people had multiple installations of FF 14 on different harddrives and some of them worked perfectly while others had the DirectX crashes. After years of having them sporadically with 2 different computers I am quite certain that the issue lies in most cases not in your hardware and instead with the game itself.

Quote:

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Originally Posted by Sirkos

ok so my game closed itself with no error, idk if it also counts, but this very rarely happens, most of the time its directx error.
https://drive.google.com/file/d/1V3g...usp=drive_link

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OK, the log looks fine, no voltage issues or overheating. As a next step, i would underclock the graphics card so by 300 MHz. You can use MSI Afterburner for it.


Cheers

Quote:

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Originally Posted by Niimura

I also just bought a new GPU (RTX 4060) and Ive been having directx issues with FF nonstop, crashing my game all the time.
Also, you're not the first person Im seeing with this problem.
FFXIV also crashed once with no errors just like you, and even blue screened me one time.

Question, did you ALSO tried to save your documents\mygames\ffxiv folder? I did this, and I also found 2 other people who said that deleting this folder (and starting from zero) fixed their game (one random guy on reddit and another random guy from JP with at least 4 years in between their advices).

Right now Im rolling back to an old GPU driver (566.03) while waiting to FFXIV launcher to check all my files after deleting that folder I just mentioned above.

How is it going on your end right now?

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ill have to try and find an older driver to use, i tried doc\mygame\ff14 folder delete, i have a new one but it didnt fix anythng.

Quote:

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Originally Posted by Larirawiel

OK, the log looks fine, no voltage issues or overheating. As a next step, i would underclock the graphics card so by 300 MHz. You can use MSI Afterburner for it.


Cheers

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im trying that rigth now thanks.

After playing for another 60min or so, it happened once again for me.
While Im glad that Im actually managing to play my 2-3 pvp matches with like 1 or 0 crashes, it is still there somewhere, so I'll be lurking around here for a while.

At first I was afraid it could be some faulty hardware since I just recently upgraded my pc, but this crap ONLY happens with FFXIV

i may have fixed my game, not only my GPU is about 35% at high(desktop) graphics, and it can spike up to 70% when doing heavy stuff, otherwise its pretty low, and this could have also fixed the Dx11 error i been getting.
what i did was reinstall my GPU in the PC and completely uninstalled reinstall FF14 and deleted the save folder in Doc/my games.
i think ill be ok now. ^^

I also fixed mine! I was waiting until I was sure about it.

On saturday morning my PC 'froze' 3 min after logging on FFXIV, after my hard reset and queueing into PVP I had a blue screen, so I just zeroed everything:

- I did a complete reinstall of my Windows with only my SSD connected (and later on activated my other disk and ssd in the windows Disk Management).
- During the Windows install I completely formatted ALL my SSDs and HDDs, even the ones I left deactivated. I didnt leave a single file behind.
- After the install, for my GPU driver I went with "custom install", unchecked all optional boxes, and checked the "clean install" one.
- I updated my Windows as normal in the Windows Update.
- Lastly, I also went to my BIOS and disabled my Memory RAM XMP.

Been playing all sort of games since saturday evening with zero problems.
Most importantly, I created a Restore Point on my windows as soon as I noticed everything was working as it should.

I hope y'all can find what works best for you, its one of the worst problems I ever had and I work with IT, ffs.