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I did not have high expectations for today's update. And with no real surprise, game still crashes in main cities...
We missed out on early access, can't even start MSQ. We missed the EX grind all our friends were doing. Now we're going to miss out on raids. And housing demolition is back on as a bonus. The only reason I got my main character back is because I put a copy of Dawntrail on an external HDD and used a friend laptop to get out of Gridania. I would be losing my house too soon otherwise, as I imagine some people who can't buy a new pc or have a second computer on hand will.
And still not one answer in this thread. That's really disappointing after being a paying customer for 7 years.
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Apparently they refuse to respond to any post other than to ask for more information if they don't have enough. I'm not sure if it's they didn't hire enough English reading/writing techs or what but it's sad to see a company as big as theirs completely fail at customer service as bad as they are. Especially one where your player base is your income, It's not like we're all free players here. We (my spouse and I) buy the mounts, emotes, etc as well as pay for the monthly fee and extra retainers.
Yet apparently that's not good enough to hire someone that can say "hey, we're looking into this, thank you for your patience". The longer they take to fix this, the less likely we will continue to give them our money and will find another game to occupy our time since the other people's games work fine.
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Well they responded to something I posted so there's that. They still don't actually respond with anything useful like "we're fixing it" or "we give a **** so we'll try to fix it". No sub and they can keep emailing me that it's expired until they fix this. Simple as that.
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I hate to tell ya this but you will NEVER get any type of response you are asking for. The official "Tech Support" people that reply here are just employees given a pre-written list of responses to reply with when applicable. Several of the replies even give advice that either don't apply to the situation or is of questionable nature that could mess with things if people who don't know what they are doing follow them. The devs themselves have absolutely no presence here on the English side of the forums or on the forums at all possibly.
However, considering how long you've been suffering from this issue for and the fact no game update has fixed anything for you since this problem started for you......it seems extremely likely that it's your hardware at fault. And before you argue back about how it can't be your PC cause only this game has issues......it's a pretty well known fact that FF14 is notorious for finding and triggering instabilities within your hardware. Even something like overclocking your PC can trigger issues when playing FF14.
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Oh I wouldn't dare say it's not the hardware in my computer, I'm sure it's something they did that's triggering a hardware failure in the processor. That it only triggers in cities and only in FFXIV is the issue, I can play for hours if I stay away from cities. Shame some genius decided to put the MSQ in main towns huh? Again I'm fortunate since my husband's PC runs it fine, so I can have him move me if I crash, or could have if I still had an active subscription.
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Given the string of users in here with Phenom II CPUs, it's possible it's an instruction set issue (e.g. SSE4.1/4.2 or AVX), given the age of these CPUs. That's speculation on my behalf though, it could be another issue entirely.
However, the minimum officially supported PC specification for Dawntrail (link) calls for a Core i7-7700 - a 7.5 year old CPU (January 2017)... and one that's still around 6.5 years newer than your Phenom II X6 1045T (September 2010).
This increase in minimum CPU requirements over Endwalker (and Shadowbringers/Stormblood before it) was highlighted many times prior to the release of Dawntrail. These prior expansions simply called for a Core i5 2.4 GHz at minimum, which could feasbily include 1st-gen i5 CPUs that also lack ""modern"" instruction sets like AVX for example (AVX is over 10 years old as well though and has long since been supplemented by AVX2 and AVX512).
So while it may be possible for Square Enix to fix the issue, they're not exactly obliged to go out of their way to prioritise fixes for hardware that is a) below their officially supported minimum spec, and b) almost 14 years old.
To try and illustrate just how old that is in relative terms, if your Phenom II was a shiny new CPU, what you're asking for is like asking Square Enix to fix a problem occuring with a late-model Pentium CPU - not a Pentium 4, not a Pentium III, not even a Pentium II, but a Pentium (1) processor from 1996.
The best course of action, if possible, is to upgrade your PC or purchase a new(er) one.
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Oh I'm sure it is, the issue is that it works fine everywhere else other than cities, and since they are working on a solution (hopefully). I will wait instead of spending $ to upgrade a computer that yes, may be old, but still fully functional and playing games it probably shouldn't be able to. I appreciate the time it took for you to research all of this to tell me my computer(and everyone else with the Phenom II X6) is old but unless you are offering to pay to upgrade my machine for me, we will just have to wait.
As for them obligated to providing a fix, no, they are not, but I am also not obliged to pay them for a game that does not work unless I avoid cities. We'll see what tomorrows update brings to whether I pay them again for a sub or I spend the $ I have elsewhere. Just good to know the community is better at answering and helping than Sqex is.
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Another patch, another crash. Oh well, looks like I'll go find another game to play until someone can figure out why cities cause crashes.
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Update: So we can log in, just cant move the camera or it crashes (using my acct since she's stopped paying). So slowly getting there. Sadly we're now 6 weeks since launch.