PS4 NP-36116-7 error

this issue is a big disrespect to playstation users!

I’m having the same issue now. I have not reordered shadowbringer yet but was planning to do so now. Yesterday, all were good but today this happened.

Please fix it ASAP

Knowing Sony they won't be of much help

AND I'm Australian T^T They're not open for like 4 and a HALF HOURS for me............. that's like nearly 10 hours of lost gaming time

For the Americans among us : https://us.esupport.sony.com/support...language=en_US



For the Europeans having this issue: https://community.playstation.com/co...nkme-9YxZ.html



Hope these links help. Meanwhile my Aussie ass will sit here and weep

Um for some reason mine randomly fixed itself

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Originally Posted by Dwhin

Um for some reason mine randomly fixed itself

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You lucky bastard............ mine is still down

I don't know if it will work 100% but if you turn off your PS4 and then press and hold the power button on the console until you hear a 2nd beep, it will turn on and tell you to plug in your controller and turn it on (do as it says). It should then take you to a menu and you will want to click 'Restart PS4' (it is basically a rebooting like what you would do with a router modem or your computer so everything is safe)

Quote:

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Originally Posted by Dwhin

I don't know if it will work 100% but if you turn off your PS4 and then press and hold the power button on the console until you hear a 2nd beep, it will turn on and tell you to plug in your controller and turn it on (do as it says). It should then take you to a menu and you will want to click 'Restart PS4' (it is basically a rebooting like what you would do with a router modem or your computer so everything is safe)

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Giving it a try. Thanks for the help mate ^^

Nope........ no help. Still getting the error.

But thanks for the try hon

Might be related but are you getting an error message when trying to restore license?

Settings -> Account Management -> Restore License

If so, then you’ll be stuck for a while due to Sony’s $$$ server issues.
https://www.reddit.com/r/PS4/comment..._doesnt_allow/

It has been 8 hours since, i started encountering this error, I'm using a PS4 console.

It looks like it still haven't been fixed. I tried logging on then and I encountered the same drama everyone is experiencing. Not sure how long it has been since it happened (it's now 8:54am in Sydney). Jesus, people who needs to fix this is taking their bloody time. :mad:

Im getting this error too now and cant log in. I also get an error whenever i restore licences. I dont know what else to do :(

Guys, my boyfriend found a solution for this and it worked for me. Go to your trophy list on PS4, find any 0% game and delete it then launch the game. Good luck :D

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Originally Posted by Mushymellow

Guys, my boyfriend found a solution for this and it worked for me. Go to your trophy list on PS4, find any 0% game and delete it then launch the game. Good luck :D

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Nope doesnt work :(

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Originally Posted by Mushymellow

Guys, my boyfriend found a solution for this and it worked for me. Go to your trophy list on PS4, find any 0% game and delete it then launch the game. Good luck :D

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Oh God thank you so much! This works! Finally

Checked again 10 minutes ago, the issue still persists. Looks like we're going to have to find another way to play. Fortunately I own it on the PC aswell.

Deleting trophies does nothing, you know Sony are good when they have 63 pages of error codes when trying to find that specific code lol >_>

I mean, it worked for me and that other person, I dunno

Quote:

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Originally Posted by Mushymellow

Guys, my boyfriend found a solution for this and it worked for me. Go to your trophy list on PS4, find any 0% game and delete it then launch the game. Good luck :D

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Didn't work for me, I deleted every game that had 0% Trophy. Still get the error.

Quote:

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Originally Posted by Mushymellow

Guys, my boyfriend found a solution for this and it worked for me. Go to your trophy list on PS4, find any 0% game and delete it then launch the game. Good luck :D

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Aw it didn’t work for me either, i wish my boyfriend is my bloody useful!

Argh PS should have an official fix rather than making people work to find their own.

Whelp, it worked for me after a nights sleep. Whether be it deleting the 0% trophy or they got around to sending my preorder in game items or somebody from Sony finally found the solution

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Originally Posted by AbandonHopeTD

Deleting trophies does nothing, you know Sony are good when they have 63 pages of error codes when trying to find that specific code lol >_>

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Not deleting trophies, but deleting unfinished game downloads

Quote:

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Originally Posted by Mushymellow

Guys, my boyfriend found a solution for this and it worked for me. Go to your trophy list on PS4, find any 0% game and delete it then launch the game. Good luck :D

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Worked for me after I tried the above + "Settings -> Account Management -> Restore License". That or Sony fixed the issue at the same time I tried this.

Update your Ps4 System Software and Restart it. Its a Sony issue not a SquareEnix issue, I assume.

The game should work by now, no need to do anything. Have fun and see you~! ;)

Looks like they have fixed it? Was just able to Log in

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Originally Posted by Azbec

Worked for me after I tried the above + "Settings -> Account Management -> Restore License". That or Sony fixed the issue at the same time I tried this.

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It worked for me too! It couldn’t be just doing this as i did it like 10mins ago and it didn’t work then. Doesn’t hurt to try though but i think you’re right, someone from Sony finally decided to do some work today!

I'm also getting this error.. Changing Internet connections doesn't help either

T.T its the weekend

Whatever they possibly did or stopped doing fixed the issue. Thanks guys.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for bringing this to our attention. However, as some of you have already figured out, this particular error is a Playstation-related error code. As such, we are unable to offer assistance.

It seems that for many of you the error has subsided, but if you are still experiencing issues, please contact Playstation support here: https://support.us.playstation.com/

This thread will be moved to the 'Separate Support Required’ subforum as contact with Playstation support may be necessary to resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.