Originally Posted by
kikix12
Because I know, just like Square Enix, that their "contract" won't hold water if someone will really push for it to court with a valid case. Agreements between two parties cannot supersede the law. They are a company. They cannot just ban people randomly for no reason on a whim, especially during the paid term.
Then there is the case of press release, and while Square Enix shows the middle finger to the community a lot, there is a major difference between not listening to requests and making poor design choices and making months of years of effort irrelevant for no reason.
A person that is being shafted by there being no particularly worthwhile content time and time again may still log in here or there to do the older one, and that means that will pay the sub here or there. If not, there is a chance of them returning after an expansion.
A person that is being told that they may lose all the effort they put into the game and start from scratch, even if they never did anything remotely dubious, will think twice whether he wants to actually invest in the game at all. It's one thing with free to play games, another thing entirely with sub games where you literally pay for nothing gameplay-wise.
Except the bots won't stop being made. If they leave the bots, they'll get a sub once a month. If they'll ban the bots every day, they'll get thirty subs in a month. Clearly it's better to ban them than not money-wise.