World Transfer Error

I've still got an issue. After trying for about 2 hours to move from EXCALIBUR > Omega it allowed me (after saying full).

It's been what 32 hours at least. Still no transfer.

I've got the email confirmation and everything. Logging in to exca seems to take an age, character info doesn't load properly, queue still and it there for ages.

And yes all my friends have moved and it's just me.... all alone - no joke!

Silly thing is congestion is bad on excali but omega it's not....

I can't retry it for a couple of days.. so assume it will transfer me or I have to do it again.

Quote:

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Originally Posted by kotaro102

Congratz, Omega server is now closed to transfer because overpopulated. Thank you Square Enix for separating couples and families in game.

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If when the issue is resolved they won't open it for people who were waiting all this time to transfer just cuz they're delaying it until Wednesday then it's pure bs. Because why exactly are we locked out of the world we should've been able to transfer to in the first place? It's their problem on how to open it for us because they were not fast enough to fix this.

Omega isn't still considered congested, so it was just the regular lock down at prime time i assume??? But now i'm really stressed, wohoo.. Even ultros was last night where i moved from and it's not gigantic server at all.

I really hope this all is just because of SB and so many people logging in everywhere. I don't want to be stuck at omega alone? Kinda regretting i didn't take a paid transfer to some other eu server. I wish i could at least get out by PAYING if this all goes to hell (that 90 day transfer lock umm). We wanted to move for free because we are from EU and our NA connection went unplayable, just :/

I can't believe this issue is still here. Again I fail to see the reason why this is unimportant to them, so much that all they say is "Oh we've escalated it check back later tyvm". Yeah, people are unable to progress through MSQ because of an NPC (which I heard might have been fixed now but this isn't the point), but at least they could do other things in the meantime.
As for people waiting ages in queue, these queues could have been alleviated by having Transfer work properly. And now some people still haven't been able to either progress (waiting to be able to play together with their friends/partners), or just can't play (because the transfer is locking them out as it is glitchy).
Again how is that unimportant, SE? Just...wow.

Omega is open again to transfer but still error i2501...
I got a response from my ticket and they said it is an issue they fix live with you either on chat or on phone. I am on queue on chat since 2 hours now.

Thank you for the info. I'll link my brother straight to the eu chat instead then, people who got email have at least some confirmation that something happened, error is another thing, i wish you good luck!! We don't even have the expansion and would just like to play ARR/HW sigh.

Hearing ANY reply to this thread's issues would be great, this indeed can't be just, unimportant? Even "there is an issue sorry" would be better than nothing.

Quote:

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Originally Posted by kotaro102

Omega is open again to transfer but still error i2501...
I got a response from my ticket and they said it is an issue they fix live with you either on chat or on phone. I am on queue on chat since 2 hours now.

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What a lie from them.
My partner had them on chat support yesterday, and all that was said is that they've "escalated the issue" to an other staff team/member, and that they will contact her via e-mail when they have an update. Then when she asked again if maybe it was possible to do the transfer manually, the Support said no, and that she can "still play on the old world" until the transfer is done.
That is all the chat session did. We got not solution, no help whatsoever. Just the usual "we've escalated it now bye" basically.
Here's hoping yours goes better...

Ugh... I sincerly hope it will have a better end this time... I haven't sleep till now because I want to get done with that queue and solve the problem :(
It is hard for us to see poeple enjoying the new features, design etc..; while we just sit there watching an error i2501 or spam a duty that doesn't work.

Will kepe updated as soon as I got my turn on chat!

System 07:12：You are now connected to Agent Justin.
Agent Justin 07:12：Thank you for contacting SQUARE ENIX Customer Support. Unfortunately we are now closed. Please try back during our regular business hours. Our phone hours are Monday - Friday 9:00AM to 6:00PM Pacific Time and our extended chat hours are Monday - Sunday 6:00AM to 8:00PM Pacific Time.
System 07:12：Agent Justin has ended the chat session.

This has to be a joke...... All this time waiting....

Edit : when try to join back chat : The chat is currently unavailable.
Please try again during UK business hours (9:00 - 18:00 GMT/BST).

Gonna sleep, stayed up for that...

How pathetic. Looks like we won't get to hear anything from the Staff/Support regarding World Transfer issues, again, until "next time" and even then it may not be solved...

With the world transfer service being down for the EU Emergency maintenance, I guess we can try again once it is back up- I don't have much hope, but oh well.

I've still got this stupid error... Hope they'll do something with it today. All my FC is playing on Omega... except me. It's such a shame T_T

And then you see: "We will continue to make every effort to make sure everyone can play comfortably, so we would appreciate it if users would consider using the “World Population Balancing Incentives”." .... Well perhaps if the World transfer was working properly, then...Maybe they should fix the i2501 error already, and then more people will manage to transfer.

"Thanks, I'll get this escalated straight away and we will get back in touch via email as soon as we have any further information." Thx SE, very helpful (no).

Same also got the dreaded i2501 error when trying to transfer they really need to get on the ball and sort this issue out

Well, it finally happened - managed to apply a transfer (Moogle->Louisoix) a couple of minutes ago somehow.
My i2501-mates, it's time to try once more! ^^/

It works now, successfully transfered from Sargatanas to Omega.

Greetings!

Thank you for reporting this issue. We deeply apologise for the inconvenience.

We have found the cause of the problem and the World transfers are working again.

Again, we deeply apologise for the inconvenience this has caused you.

Thank you :) It worked successfully was able to transfer

"Thank you" Just wasted 3 days of membership to many players who couldn't play at all with no comforting or update or even aknowledging the problem.
Created IG and IRL problems to those poeple including my wife and myself.

I got my transer from cactuar to siren paid for sucessfuly 3 days ago when they first went live and got the email confirming the transfer this morning but somehow im still on cactuar... After 7 hours waiting for chat they said they couldnt help because they arent a gm and are not allowed to refund either so i can try again. They told me my only option was a bug report to get my transfer.

I paid for my transfer 68 hours ago and I've gotten no news. My main is stuck in limbo until I actually know what is going on and sending a ticket in has gotten me nothing.

Quote:

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Originally Posted by lakukisu

Greetings!

Thank you for reporting this issue. We deeply apologise for the inconvenience.

We have found the cause of the problem and the World transfers are working again.

Again, we deeply apologise for the inconvenience this has caused you.

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OMG, thank you... Was so happy this was fixed when I got home from work.

I forgot to report here, but my brother contacted eu chat (about initiated transfer, but it didn't complete even 24+ hours passed and his character was stuck at the old server), they said they'll look into it and an hour after that his transfer got completed. It was the same get support->account->login issues->chat route as someone used earlier, you might have chosen wrong options for the chat? Since it's a "login"/in game issue?
//Actually nvm noticed that cactuar/siren is on NA and they closed the chat? so that option is gone for NA players for now...

Jeanesis Your character was actually in the email i got saying the transfer had failed due to a system error but mine was not on that list even though it did not transfer.

I'm not sure I read that statement correctly, Kovye.

We're four days in and I still haven't gotten my problem solved.

The only customer service person i talked to said that he couldnt help me, they would not refund me, and that all i could do is repot a bug. NA support is down so i cant talk to poeple in the part of chat people recommended and we are now 5 days since i wasted my money. the email i got said this:
We are happy to announce the result of the FINAL FANTASY XIV: A Realm Reborn World Transfer Service that was requested in FINAL FANTASY XIV: Mog Station.

The World Transfer process has been completed, so please login to the game and resume enjoying the game play.

Unfortunately, there were certain characters that were unable to complete the World Transfer due to the reasons listed below.

*Failed Transfers (System Error)
　Jeanesis Mirena

The characters listed above were unable to complete the World Transfer due to an unknown issue, and we are investigating the situation.
We please ask to wait patiently until we finish the investigation.

We thank you for your continued patronage towards FINALY FANTASY XIV: A Realm Reborn.

PLease note my character is not on there and should have been transfered but wasnt. I just want to be able to play with my friends or get my money back so i can resubmit. This has been the worst customer service experiance i have ever experianced in any game.