How to fix Unable to Complete Version Check error ps4

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Originally Posted by Raikoden

I finally got in a couple minutes ago, i tried deleting the system setting, reboot modem/router but nothing worked... even tried Google DNS, but it didnt work... until i found on google another DNS that players used to fix the same problem... a year ago and it fixed it

Level3's DNS
Primary: 209.244.0.3 Secondary: 208.244.0.4

That one worked for me on PS4 Pro and my girldfriend normal PS4. I changed the DNS inside the PS4 network setting, just choose to set it manually, i left default setting until it asked for DNS. I didnt touch my modem/router setting.

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Wow this worked for me as well! After trying everything else I was kinda losing hope. XD

Yep, its level3 being picky about dns's for some reason. This really should be stickied lol. unfortunately its not something SE can fix, but fortunately the Datacenter move should resolve it if it moves to an area outside SE's control.

Quote:

---

Originally Posted by Raikoden

I finally got in a couple minutes ago, i tried deleting the system setting, reboot modem/router but nothing worked... even tried Google DNS, but it didnt work... until i found on google another DNS that players used to fix the same problem... a year ago and it fixed it

Level3's DNS
Primary: 209.244.0.3 Secondary: 208.244.0.4

That one worked for me on PS4 Pro and my girldfriend normal PS4. I changed the DNS inside the PS4 network setting, just choose to set it manually, i left default setting until it asked for DNS. I didnt touch my modem/router setting.

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This doesn't work for me either. I guess after trying everything that has been suggested by this thread, I have no choice but to uninstall the game and install it all over again.

Thanks, Square Enix >:0

On pc mac uninstall and reinstall. Ps4 return to defult settings a lot quicker than factory defult any way it will wipe non basis files including ffxiv. Hapy 7hr download. Sorry

I uninstalled and reinstalled and now it's telling me that's it's unable to down load the patch files at all
Also on ps4 slim

Restore licenses. Also if you can access your modem you can do an hard release of your modem lease. I had an issue once where i could not download and upload at all and i went and looked saw lease expired haven't had an issue since. If you have spectrum your speed is 60mbps and you need an new modem. But you have to research your self as ever modem is different. I can't give more information since i am posting from mobile phone and don't have pc in front of me. Good luck

I have unable version check
[24530][10009][-2143223389]

i am getting the same error message on my pc. no clue what to do and does SE know about this.. i have not seen anything on it

Also getting this error, but I don't know if the patch has been ready to download yet.

Patch isn't out yet, most like. Wait until you see the "FFXIV has updated" message on lodestone before trying to download it.

Had the same issue and nothing worked (Changed DNS to all the ones listed here, used hotspot, etc. None of it worked). Put everything back to normal, and just kept trying to open it for the last 45mins...then it just fixed itself now lol.

I had it yesterday. I think it was because the new patch for the launcher was not out yet.

More than likely. The update install was released 3 hours and 30 minutes ago. Jumping to install what isn't there won't work lol

I still get this on PS4 even Lodestone says "updated"... No idea how to fix this