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I agree with you OP. Its reall frustrating in the 24 man raids because it takes some time to run it and you still have to roll against a lot of people. (If you manage to clear it) Creating a token system on top of the existing one would be imo the best way. People who are lucky and won it on the first try wont have to go back and those other unlucky ones will at least have a safety net. And maybe I am wrong but imo 10 runs for one item per week is still quite enough. Its not like this is a 10 minute trial or something like that.
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I think this is a good idea. Sometimes rng really hates you and nobody wants to run something 20 times to get a drop.
It would also stop people from immediately leaving when they don't get the drop they want. Make them finish to earn a token.