[NA] Has anyone's Encyclopaedia Eorzea shipped yet?

I'm more annoyed they felt the need to charge me for both the statue and the book but only shipped out the book. I'm fine with the statue being pushed back, but it was kind of cruel to charge my account for it when their policy clearly states that I won't be billed until the said item ships. It isn't the end of the world but things like that do kind of irk me a tad. It's basically a company double dipping and putting the customer in a tough situation because they now only have a half completed order. So they take your money, only give you half of what you paid for and if for whatever reason the other item never gets to you, they can say the order has already been completed because you already received a portion of it. Not saying S/E will do that to people but it's one of those fears that sits in the back of mind. I ordered a Delivery Moogle plushie and artbook Two years ago back in November during their last fanfest. They charged me for both, got the book in December but the Plushie wasn't delivered till like Mid-March. x.X

If anything, it just taught me to be patient with S/E. They may be slow but they get the job done eventually. Either way, I'm happy my book will be arriving on Monday.

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Originally Posted by Gospel

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Yea that does suck but least it not like the previous company that ran SE store if you had multiple items on one order they wouldn't ship any of it until all items were ready. In that case people that ordered the lore book and statue at same time would have to wait until December (or when ever they releasing it) to get their lore book also.

i had the book set at 2 day delivery. The email states it was shipped out on October 19th. I received a tracking number two days later. Tracking number shows that they really didnt ship it out until October 21st. Tracking estimates Delivery of October 27th....this is with 2 day air.

While I will forever cherish this lore book, I don't think ill order from Square Enix store again (ill find other 3rd party sites who sells SE). I spent 20 dollars on shipping and will be receiving it on the same day as my friend who spent 6 (we live in the same city in Pennsylvania)

My fc leader said his shipped out and is expected to be delivered Monday. Will see if it actually happens

Mine shipped from Tennessee. It's on it's way. ^^

The book has arrived, so far its worth the money!

Finally got mine as well. Haven't put it down.

Mine is currently at the post office for delivery I guess though the delivery time went from Guaranteed on 10/25 to Delivery Status Unavailable.

im so excited..itll be ready for me when i get home...I think this may be the first time ever I dont hop on FFXIV on a tuesday

My confirmation email processed payment and confirmation on Mon, Oct 17, 2016 at 10:04 AM

Nope.

Delivery status still not started. Super saving shipper. But mine was confirmed and NOT pre-order.

Trying to help a friend who got stuck working a convention and it feels like I haven't helped at all.

Mine arrived today in one of the original boxes used by the supplier. I received it intact and that is what matters. However, what bothered me was the stock sticker still on the box stating exactly what was originally in it: "FFXIV Fanfest Lore Book Qty:5". Might as well have it state "Please steal me, this is exactly what I am".

Minor gripe I guess... It did give me the 3rd Parties that printed and assembled a great book though. Hats off to them on top of Koji and team.

And no, only one Lore Book was inside before ppl ask :P

So it took 8 days from order date to receive the book after paying for express shipping. EIGHT DAYS for express. My confirmation timestamp was less than two minutes after the book went on sale. With 2-day shipping it was also shipped out on a Friday so it sits around doing nothing all weekend. I need to stop ordering things to be shipped via 2-day from the store because it seems they usually end up sitting on orders for days and end up shipping out on Thursday or Friday. Why even bother with 2-day shipping if shipment isn't going to even happen until the weekend impacts delivery anyway?

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Originally Posted by aesteval

So it took 8 days from order date to receive the book after paying for express shipping. EIGHT DAYS for express. My confirmation timestamp was less than two minutes after the book went on sale. With 2-day shipping it was also shipped out on a Friday so it sits around doing nothing all weekend. I need to stop ordering things to be shipped via 2-day from the store because it seems they usually end up sitting on orders for days and end up shipping out on Thursday or Friday. Why even bother with 2-day shipping if shipment isn't going to even happen until the weekend impacts delivery anyway?

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Ouch. Sorry fam. Makes me glad I stuck with standard shipping. Mine should be arriving tomorrow.

I choose standard shipping on everything I order online, never felt the need to spend $30 to get it the next day when standard shipping is only like $5 and sometimes only takes couple days anyways depending on where it being shipped from.

Still have 3 days left on mine with the cheapest shipping option. When you don't have the "ships within" guarantee on an item I've found more times than not, it's not worth the extra price on fast shipping as most only pay that with the expectation that it will ship out within one day. Without the guarantee you have to decide if it's worth it just to have a few days less transit time whenever the shipper gets around to sending it.

Just got an e-mail for putting my name down on the wait list. Paid right then and there, though the e-mail itself contained a whole write-up on how they were doing a second printing scheduled for sometime in November? So I have no idea if I wound up ordering a book for then, or one that they turned out to have still in stock after sorting through the current orders.

My book was last scanned in Nashville since October 22, 3:56 AM. No new updates. They must be walking it to L. A.

I was informed I'm gonna get taxed by customs.

Book $50
Shipment $49
Taxes $105

Now, $1 equals R$3,10 so... I'm fucked.

Received my book today via UPS. I paid $8.00 for the cheapest shipment.

I should be getting mine tomorrow :)

<.<...>.>.....finally got mine ordered. I'll stop whining now.

Got mine today. Used the cheapest shipment. Nice book.

So, living in Montreal, I only had the 35$ "express" shipping option (2-5 days, HA!)

Here's what I got today when checking the status of my package :


October 25, 2016 , 9:49 pm

Departed

LOUISVILLE, UNITED STATES





Your item departed from an intermediate transfer airport in METROPOLITAN AREA, LOUISVILLE, UNITED STATES on October 25, 2016 at 9:49 pm. The item is currently in transit to the destination.



October 25, 2016 , 10:20 am

Departed .

MONTREAL, CANADA


October 25, 2016 , 6:31 am

Departed .

MONTREAL, CANADA


October 25, 2016 , 4:18 am

Departed .

LOUISVILLE, UNITED STATES


October 24, 2016 , 9:48 pm

Departed .

WEST PALM BEACH, UNITED STATES


October 24, 2016 , 10:53 am

Arrived .

MIAMI, UNITED STATES


October 23, 2016 , 11:36 am

Processed Through Facility .

ISC MIAMI FL (USPS)


October 23, 2016 , 11:35 am

Arrived at Facility .

ISC MIAMI FL (USPS)


October 21, 2016

Pre-Shipment Info Sent to USPS, USPS Awaiting Item .

So, can someone explain to me why my package got to Montreal, then got SHIPPED BACK to Louisville?

35$ 2-5 day shipping, 50$ for the book, which translates into more than 100$ CAN, and I'll probably never get the freaking thing...

And yes, I checked the address multiple times, they have the right address, all the info is there.

Never again.

I received mine yesterday.

Not only is it worth the 50 dollars...this book is easily worth 75 dollars.

The information in this book is insane. I wont mention anything as there are some spoilers in it but jeez, I applaud the team putting this together.

302 pages of pure delight.

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Originally Posted by ValarianHeartbreaker

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Maybe something to do with customs? Have you tried contacting the shipper as once it in the postal system SE has no control over it anymore.

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Originally Posted by Lexia

Maybe something to do with customs? Have you tried contacting the shipper as once it in the postal system SE has no control over it anymore.

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It was shipped via the US Postal Service, which is very weird considering I had to pay $35 shipping (only choice in Canada), you'd think that at that price SE would use FedEx, UPS or something.

I already knew there was no way I'd get it between 2-5 days, but at that price, I'd expect my package not to have any problems at customs.

It's a freaking book, why would they return it back?

I ordered mine along with the statue and music disc. I received the confirmation email that stated shipping but the online page still says Validated. Messaged CS and still waiting for a reply.

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Originally Posted by ValarianHeartbreaker

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Looking at the history, it seems more likely the top line on the site just didn't adjust to the new location or perhaps has issues tracking out of country? Hopefully just weird website/tracking issues and you get your book soon.

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Originally Posted by ValarianHeartbreaker

I already knew there was no way I'd get it between 2-5 days, but at that price, I'd expect my package not to have any problems at customs.

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The price you paid for shipping usually has little to do with how fast it will move though customs, I have had packages spend few hours in customs and also had packages stay in customs for a couple days to a week.

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Originally Posted by Istaru

I ordered mine along with the statue and music disc. I received the confirmation email that stated shipping but the online page still says Validated. Messaged CS and still waiting for a reply.

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It took two days for CS to get back to me (contacted them Monday morning). Got a less than satisfactory response, but that's how long it took, so you might be in for a wait.

I got my book today! It's very fancy~

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Originally Posted by Fevelle

I was informed I'm gonna get taxed by customs.

Book $50
Shipment $49
Taxes $105

Now, $1 equals R$3,10 so... I'm fucked.

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I know your pain very well - I'm fortunate enough to live close to the border here in Vancouver. I set up a mailbox and just have my US orders shipped to it and they ping me when it arrives. Gives me a good reason to go out and get cheap gas and food for the next day.

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Originally Posted by Annah

I received mine yesterday.

Not only is it worth the 50 dollars...this book is easily worth 75 dollars.

The information in this book is insane. I wont mention anything as there are some spoilers in it but jeez, I applaud the team putting this together.

302 pages of pure delight.

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I'll be glad when I get my copy because I will be reading it from front to back ^^

I received mine yesterday! And it is quite possibly the most beautiful thing I have laid my eyes on.
I spent the entire night just picking it up and reading little tidbits between queues. Just want to really savor the information in it.

Went home during lunch and I happened to meet the mailman at the door with my book. End of the work day can't come fast enough. It looks beautiful.

Got my book today. Looks beautiful and definitely worth the price..

LOL Nvm! I just opened the back of the book and stuck inside was the slip with the code on it! hahaha silly me!
Still again the information in this book is vast and deep hang on just a little longer those of you who are having trouble getting yours! It's all worth it! <3

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Originally Posted by Kisik

It took two days for CS to get back to me (contacted them Monday morning). Got a less than satisfactory response, but that's how long it took, so you might be in for a wait.

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My book was waiting for me when I got home today. I never received a CS response or a tracking number. I have the book so I'm good.

Good luck on your wait!

Has anyone who ordered it while it was still listed as pre-order gotten theirs? Mine is still listed as Not Started for delivery and I bought it while it was still mistakenly listed as pre-order, and I'm starting to worry. I wrote to CS and got their generic "because there were so many orders it will take some time" form letter but I don't trust them farther than I can throw them.

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Originally Posted by squeakchan

Has anyone who ordered it while it was still listed as pre-order gotten theirs? Mine is still listed as Not Started for delivery and I bought it while it was still mistakenly listed as pre-order, and I'm starting to worry. I wrote to CS and got their generic "because there were so many orders it will take some time" form letter but I don't trust them farther than I can throw them.

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Mine was ordered while in pre-order, however it changed to validated in a day. Then the full payment went through the day after. Received the book the 25th.

Mine changed to validated within the day, as well, and payment went through because I got the Art of Ishgard that I ordered at the same time. I am very cross at SE's store right now.