Unable to log in on PS4 :(

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Originally Posted by Kamote

deleted and redownloaded (for the 4th time) and i noticed that the version it downloaded as 2015.12.12.0000.0001 but when i launched the game, it still shows 2015.12.12.0000.0000. is it possible that this is the issue that is causing the version check error? Playing on a ps4 so our options are very limited with regards to the "fixes" that i find online.

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^^ this is interesting!!!

Funny thing was, they recognized that there is an issue with regards to the PSN sign ins, and shortly after, released that they have resolved the issues, which in all our cases here, wasn't. what is the actual basis on which they can say that "oh, that issue is dealt with and let's move on"?

That is why I smell something fishy here, they have to let everybody know what is going on here, they owe us an explanation, I deleted my game aswell and I am reinstalling, will let you guys know the results, and I will check what version it downloaded.
Btw, where can you see the version? Or it will only show once it's downloaded?

it will show once it finishes downloading, and before launching it again. please if you can confirm that you get the same numbers as i believe everyone gets the same version number when the game launches. thank you!

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Originally Posted by Kamote

it will show once it finishes downloading, and before launching it again. please if you can confirm that you get the same numbers as i believe everyone gets the same version number when the game launches. thank you!

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Def. will let you know.

May I ask you guys from where ? What region?

i have an EU version of the game. PS4 is EU region as well.

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Originally Posted by Kamote

deleted and redownloaded (for the 4th time) and i noticed that the version it downloaded as 2015.12.12.0000.0001 but when i launched the game, it still shows 2015.12.12.0000.0000. is it possible that this is the issue that is causing the version check error? Playing on a ps4 so our options are very limited with regards to the "fixes" that i find online.

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me too! it started with the Unable to complete version check. [20458][24530][10009][-2143088536] FFXIV Updater/Launcher 2015.12.12.0000.0000

and when I reinstalled the game I noticed that and I thought this since it recognized it it'll be fixed! but it didn't :/ I really hope they'll be able to fix this asap

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Originally Posted by Kamote

deleted and redownloaded (for the 4th time) and i noticed that the version it downloaded as 2015.12.12.0000.0001 but when i launched the game, it still shows 2015.12.12.0000.0000. is it possible that this is the issue that is causing the version check error? Playing on a ps4 so our options are very limited with regards to the "fixes" that i find online.

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Same thing, was 0001 when it was downloading but when I launched the game it showed 0000 and still couldn't login with the same stupid error message, ok I am really really angry now this is ridiculous!!!

so it is not just me then! i received an email from SE saying i should check this out for trouble shooting. i will try some when i get home and hopefully, one of them will be able to fix this "issue" as i am getting sick and tired of this. Seriously considering unsubbing as this is not worth the money i am paying to look at the log in screen only. it is not like we will get credited for the days we lost once they actually fix this problem.

I saw that page but sorry it has nothing to do with our issue here, I haven't touched any of my settings and the game was going fine till I was starting to unable to sign, I did restart my ps4 and reinstalled my game and restarted my router nothing worked, and why would my security settings on my router would change? Everything was fine till they f... d up something obviously!!!! I am sorry but I pay for this crap and they need to fix asap and do something about the days we couldn't play though we are paying for it!!

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Originally Posted by Kamote

so it is not just me then! i received an email from SE saying i should check this out for trouble shooting. i will try some when i get home and hopefully, one of them will be able to fix this "issue" as i am getting sick and tired of this. Seriously considering unsubbing as this is not worth the money i am paying to look at the log in screen only. it is not like we will get credited for the days we lost once they actually fix this problem.

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I tried every solution they have there and none of them fixed my issue, day 3 and still counting.......

Why is the technical support thread is locked?!!

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Originally Posted by miss-wanted

May I ask you guys from where ? What region?

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What this person said, are you all from the same area/internet provider? Do any of you have the PC version to see if you able to log on through there? Have you tried contacting your ISP directly see if they can help, I know that people have done that with bad lag and blamed SE for it when it was really bad routing on the ISP end.

Playing from the middle east. Sorry, misuderstood your initial question :)

I doubt it's a connection or isp issue, everything else is working fine, I also play GTA online with no issue, so how are we blaming SE lol?! So many have the same issue, and it's also on the lodestone wall, they said they are addressing the login through PS3, ps4 to ff issue, they know exactly what is going on, the dates they are saying its a recovery date are way passed already!!!! What exactly recovered?? We cannot access our accounts that we paid money for and that is a ripoff in my opinion.

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Originally Posted by Lexia

What this person said, are you all from the same area/internet provider? Do any of you have the PC version to see if you able to log on through there? Have you tried contacting your ISP directly see if they can help, I know that people have done that with bad lag and blamed SE for it when it was really bad routing on the ISP end.

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http://na.finalfantasyxiv.com/lodest...80c081237173fd

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Originally Posted by gtavaddict

http://na.finalfantasyxiv.com/lodest...80c081237173fd

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Are u from Middle East ?

I tried in my PC and I logged in ... It works in my PC fine .. So it's not the Internet ... It's the psn or SE ^^

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Originally Posted by miss-wanted

I tried in my PC and I logged in ... It works in my PC fine .. So it's not the Internet ... It's the psn or SE ^^

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This is what is mentioned on the lodestone wall, it's a PS3, ps4 only issues, not our net connection lol.

This problem is with all my friend ,we play via ps4 and we can't log in ,BTW we use the same ISP company T-T

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Originally Posted by gtavaddict

http://na.finalfantasyxiv.com/lodest...80c081237173fd

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That appear a lot on lodestone like least once a week, I play on PS4 console as main system logged on and off multiple times yesterday and logged on fine today on it right as of this post. There was on time I wasn't able to get on for 3 days but that only happened once in the time since the game has launched on PS4.

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Originally Posted by KingAizen

This problem is with all my friend ,we play via ps4 and we can't log in ,BTW we use the same ISP company T-T

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What's ur ISP company ? I mean the name ?

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Originally Posted by miss-wanted

What's ur ISP company ? I mean the name ?

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Etisalat - UAE

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Originally Posted by Lexia

That appear a lot on lodestone like least once a week, I play on PS4 console as main system logged on and off multiple times yesterday and logged on fine today on it right as of this post. There was on time I wasn't able to get on for 3 days but that only happened once in the time since the game has launched on PS4.

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4days for me here and this is the very first time.

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Originally Posted by KingAizen

Etisalat - UAE

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Etisalat too ... Anyone else from Middle East ? Maybe it's a region problem ... But a lots my friends in the same region are playing the game .. And using the same ISP also ... And it's not the Internet for sure .. So it's psn problem I guess

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Originally Posted by KingAizen

Etisalat - UAE

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Hey, I have the same issue and my ISP is Etisalat...this might be a problem from their side, I'll try calling them and check what's up.

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Originally Posted by miss-wanted

Etisalat too ... Anyone else from Middle East ? Maybe it's a region problem ... But a lots my friends in the same region are playing the game .. And using the same ISP also ... And it's not the Internet for sure .. So it's psn problem I guess

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Originally Posted by Shiro_nekomata

Hey, I have the same issue and my ISP is Etisalat...this might be a problem from their side, I'll try calling them and check what's up.

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So its ISP problem

Yeah a phone call will lead you to no where with Etisalat...

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Originally Posted by KingAizen

So its ISP problem

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If the problem from etisala, im rly not gonna be supprised

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Originally Posted by Shiro_nekomata

Yeah a phone call will lead you to no where with Etisalat...

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LoL .... True xD

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Originally Posted by Khamboosh

If the problem from etisala, im rly not gonna be supprised

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Yeah, they always manage to mess up in one way or another (for me at least)

Dang.....isp is etisalat as well :( although this is only the first time in almost 2 years of playing ghat this has happened. What i do not get is why it only affects ffxiv?

Any of you guys able to play now? Mine still shows the same error, going on 4 days now :(

until now same error : / , I chose plan B and play in the PC :p

whoa my ISP is etisalat as well! (UAE), man I hope they fix this ASAP I'm so tired of this.

I think we should try to connect ps4 via du ISP to know the truth , any body have du sim card can test it , use hotspot from mobile to check the problem, Unfortunately I don't have Du :/ , so can any body have Du test it and tell us the result :]

why only connection issue to ps4? pc has no problem so its gotta be something from psn themselves, i downloaded ff on my pc, the version number ends with 0001, while in ps4 it cannot update to this version its stays on 0000, so this is the issue, why only this game cannot connect? i have GTA online and it connects fine,and i think if they want to block a game lol GTA is worth this blocking not ff, so its gotta be some update issue ps4 has to fix.

Well im tired of this too .. They really need to fix this shit :/

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Originally Posted by gtavaddict

why only connection issue to ps4? pc has no problem so its gotta be something from psn themselves, i downloaded ff on my pc, the version number ends with 0001, while in ps4 it cannot update to this version its stays on 0000, so this is the issue, why only this game cannot connect? i have GTA online and it connects fine,and i think if they want to block a game lol GTA is worth this blocking not ff, so its gotta be some update issue ps4 has to fix.

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Well last time I contacted Etisalat they provided me with a link for unblocking websites and stuff...give it a try