Emergency maintenance for...

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Originally Posted by Eye_Gore

First world problems, they can be devastating. Imagine I woke up this morning and I forgot to set the coffee pot to brew before I awoke. Imagine the chaos that is happening here now, I may need to call in the National Guard to restore order.

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To be fair, such catastrophes can be averted by switching to tea, and not drinking the devils liquor!

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Originally Posted by Jeckyl_Tesla

To be fair, such catastrophes can be averted by switching to tea, and not drinking the devils liquor!

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Thats for the afternoon when her majesty stops by to discuss the ongoing issues of the peasants ward.

More goes on in a maintenance than just making a few fixes. Things have to be backed up, changed, tested etc. And it's a good time to do some general hardware maintenance/echsk whilst the game is down for some time, too.

Think about it from another point of view. Imagine the uproar if SE said they'll do a maintenance for 10 minutes, but it takes 2 hours because there were issues with getting the servers back up.

Specifying, and using, a longer amount of time helps to reduce the number of problems that could occur once the servers are made live again.

Just have some patience. It's 3 hours. There's things you can do in that time like eat or sleep or tidy up the house a little. If you're that addicted to the game that 3 hours is just too long then there's bigger problems to worry about.

so....can we expect more "emergency" maint? Those event outfits from Xmas2013+14, helloween 2014, those Yukatas, Bikini sets, all are not dyeable too! o_o

the issue isn't the 3 hours, it's their inability to communicate.

all they had to do was put in another line that was like Server Stability Issues or something like that.

it's basic customer service.

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Originally Posted by SendohJin

the issue isn't the 3 hours, it's their inability to communicate.

all they had to do was put in another line that was like Server Stability Issues or something like that.

it's basic customer service.

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Al that is necessary is already in the EULA.
You get what you signed up for, nothing less.

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...this. Really? This was so important that the servers had to go down for three hours? Couldn't this have been rolled into a bigger update? Was it that high-priority?

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Didn't read anywhere that now players have the rights to decide what to fix, when to fix, how to fix, and what priority fixes needs to have. You don't like the changelog?

https://encrypted-tbn2.gstatic.com/i...0YZiMBWcmlfiz9

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Originally Posted by Yhoiryo

NO! I REFUSE TO SPEND MONEY ON THE CASH SHOP EVEN THOUGH YOU CAN DYE THESE NOW.

>:C ......



D'x

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They are not cash shop items if you did the event last year ^^

Hotfix for this was just plain stupid. Could have waited for a scheduled maintenance. Hotfix for a cash shop item lmao.

Didn't read all the comments, but...
They more than likely did some kind of back-end fixes that weren't worth mentioning (or could be detrimental in putting out to the general public, if someone was malicious enough). We won't see the changes but they might - whether it be just some kind of in-house system they're using for tracking data, or changing how the servers are dealing with a piece of code (that we don't see) recently added in last maint... who knows. Maybe they added some more filter terms to help catch more RMTs (considering our growing RMT thread, maybe they're seeing how bad it's getting....... hey I can dream, can't I? :| Any little bit to help ;_; ). Who knows. The dyable VDay wardrobe might just be an extra plus they tossed in on top in their 'To-Do' list for the emergency maintenance - and safe to mention.

/shrug o_O

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Originally Posted by FyrmurlFloerasksyn

3 hours to make a few cash shop items dyeable? Come on SE, you can do better than this.

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Fixed it for you.

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Originally Posted by Felis

They are not cash shop items if you did the event last year ^^

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Felis is always around to troll people :p bad kitty!

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Originally Posted by BobbinT

And seriously... indulge me this:

How come Final Fantasy XI can do partial maintenance, where players don't even have to log out (usually just have to zone out from affected zones), and Final Fantasy XIV - A "Realm Reborn", has to do a "full" logout maintenance everytime? :p

I've been pointing this out in various thread many... many times. Could someone really explain and not treating us like fools?

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This isn't just a server side fix. They are going to release a patch. They can't activate the servers till that new patch is deployed otherwise people will log in with outdated clients or try to login with new clients on outdated servers.

What I would like to know is, why does an emergency maint have to happen on the exact day and time that my ceremony of eternal bonding was planned, 2 weeks in advance... For such a trivial hotfix...
What was fixed? Who was complaining?

They did more than that... now...

https://i.imgur.com/1tyOA.gif

Here's how I see it:
"OK we finished our backend stuff, tweaked this and that...are we ready?"
"No, we need a changelog! Something to justify to the players why we took the servers down!"
"Crap, we can't tell them what we ACTUALLY did! Just, um...ummm...we were planning to make those silly valentine's day outfits dyeable, right?"
"I don't think so...we haven't made seasonal items dyeable before?"
"But SOMEONE did work on it. Quick, throw it in there and post a changelog. Better they think we took the servers down for something stupid than for nothing."
"What DID we actually do?"
"Removed Ogawa's Minecraft data."
"Really?"
"Yeah. How it got on there in the first place is beyond me. Also, we totally case modded the whole thing. They have racing stripes now!"

#lodestone

For folks suggesting this could have waited for the next patch...

We're in the Valentione's Day event period NOW. NOW is when the vast majority of folks who would be willing to fork over real-life cash for these glamour items at all are more likely to do it. They want to boost sales of that product, and making them dyable certainly DOES make them more attractive as a purchase.

Certianly, there are folks who would be willing to buy them outside of the holiday season it was created for, but from a business perspective this was a pretty wise move. It is unlikely that even the people most pissed off about this "frivolous" maintenance will actually quit the game over it, so there's essentially nothing for them to lose, and lots for them to gain.

I'd imagine they TRIED to get the dyable version out for the last update, but weren't able to manage it in time. Rather than miss the opportunity entirely, they decided on emergency maintenance to patch it in. I doubt it's something they'll make a habit of doing - but I also doubt that they'll hesitate before doing it again in the future, if they think it's worthwhile.

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Originally Posted by LineageRazor

We're in the Valentione's Day event period NOW. NOW is when the vast majority of folks who would be willing to fork over real-life cash for these glamour items at all are more likely to do it. They want to boost sales of that product, and making them dyable certainly DOES make them more attractive as a purchase ... from a business perspective this was a pretty wise move. It is unlikely that even the people most pissed off about this "frivolous" maintenance will actually quit the game over it, so there's essentially nothing for them to lose, and lots for them to gain.

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So yeah, meanwhile they ruined wedding days of people like Kenji just to make some more extra cash, that's not what I call respect to their customers in a p2p game :

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Originally Posted by Kenji1134

What I would like to know is, why does an emergency maint have to happen on the exact day and time that my ceremony of eternal bonding was planned, 2 weeks in advance...

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I feel sorry for you Kenji, I'm a bit disgusted to say the least.
3.0 better be mind blowing with months of contents to look forward at with all money they are actually getting from cash shop -.-;

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Originally Posted by Duuude007

Al that is necessary is already in the EULA.
You get what you signed up for, nothing less.

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and apparently nothing more, which is the difference between good companies and bad companies.

Yes. You guys are right. SE is a horrible company, atrocious, the worst out there. Because they did an emergency 3 hour maintenance for god knows what and some dyeable items.

If that bothers you to the point where you feel offended by their audacity to run a maintenance whenever they feel the need to and for whatever reason, feel free to quit.

Either that, or grow a backbone and live with this minor inconvenience that occurred in your life.

Gods forbid you actually have to deal with a real problem.

In other news, a local McDonalds closed it's store for 3 hours during the dinner rush to fix one of the grills.

But they also added a new Sandwich to the menu board.

Maint is old news now. Why are people still talking about this?

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Originally Posted by Hyouretsuzan

Maint is old news now. Why are people still talking about this?

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Also the fact maintenance is a fact of MMOs. Is this everyone first MMO or something? Geeze, when WoW had downtime Tuesdays where the game would be offline for the whole day EST, these complainers would have freaked! There wasn't even patches going on, it was just regular server maintenance.

i wasn't even home. So I'm fine with it...lol

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Originally Posted by Magis

Also the fact maintenance is a fact of MMOs. Is this everyone first MMO or something? Geeze, when WoW had downtime Tuesdays where the game would be offline for the whole day EST, these complainers would have freaked! There wasn't even patches going on, it was just regular server maintenance.

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when WoW had downtime for an entire day, all subscribers received 1 extra day to their subscriptions too

I'm... extremely disappointed in SE right now... They have more important to fix and HAD to EMERGENCY SHUTDOWN the server for 3 hours just to make some stuff dyeable... not sure what to say to be honest... but SE, please be smarter on how you hotfix the game. This could have waited till next patch. Thanks.

I see a lot saying about server maintenance and shutting down/rebooting and all that stuff but that not the case is I think people are upset that all that was done was make some gear dyeable. Cause it did say it was 2.5 hotfixes meaning dealing with the game not the servers running it. SE has stated in the past that they were taking servers down to work on servers or databases. I understand it takes time to do these changes and all that stuff but the point is it was not needed the dyeable gear could of waited until later time you know say 2.51 on the 24th?

Go back and look at the maintenance window histories... there are a lot that don't list anything that was done. It's because they did things that didn't adjust game features in any way, but were tweaks, adjustments to software/hardware--it could even be things akin to Windows Update. Do you really expect them to list out every little thing done to the servers? And yes... some of those things can take a long time to do. I can remember having to baby-sit AS400's for hours on end feeding hem CD's for RPM updates....a lot of which were just updates to OS features.

3 Hours is a drop in the bucket in the scope of large-scale server maintenance. I've worked with shopping cart systems that would take 2 hours of downtime weekly just to synch data and run a full backup--nightly downtime for differentials would sometimes still take a good 45 minutes of downtime (not all clients trust "live" backups of critical databases, so they may replicate or simply take them offline for backing up).

I was sleeping as usual so maintenances are never a bother for me :D

Yep making a few items dyeable was all they did. Blah blah endless complaining, guess we need a complete breakdown of what every employee at SE did during the maintenance to make people happy.

So my group lost precious hours of T13 learning for this? -_-

We won't get into T13 now until Sunday night. Mostly due to our own scheduling, but last night we were scheduled to start at the exact time maintenance began :(

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Originally Posted by HaelseMikiro

when WoW had downtime for an entire day, all subscribers received 1 extra day to their subscriptions too

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Feb. 5, 2015 9:00 p.m. to Feb. 6, 2015 12:00 a.m. (PST)

3 Hours of maintenance.

WoW was: 5AM-11AM PST

6 hours of maintenance.

What are you talking about "all day"?

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Originally Posted by Magis

Feb. 5, 2015 9:00 p.m. to Feb. 6, 2015 12:00 a.m. (PST)

3 Hours of maintenance.

WoW was: 5AM-11AM PST

6 hours of maintenance.

What are you talking about "all day"?

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I think this post hits one the biggest reason why this is such a problem though. 5AM-11AM PST on a Tuesday the majority of NA is at work or school, vs the 9PM-12AM any day which is when us working adults get our play time in. Granted this is actually a NA issue since I know these times are actually based off of Japan times so they can do maintenance on all servers at once, it just sucks its always during my prime play time is all. Thankfully I have Dragon Age to occupy my time when this is down.

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Originally Posted by Vrankyl

I think this post hits one the biggest reason why this is such a problem though. 5AM-11AM PST on a Tuesday the majority of NA is at work or school, vs the 9PM-12AM any day which is when us working adults get our play time in. Granted this is actually a NA issue since I know these times are actually based off of Japan times so they can do maintenance on all servers at once, it just sucks its always during my prime play time is all. Thankfully I have Dragon Age to occupy my time when this is down.

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100% this is the problem, but complaining to SE about mandatory maintance which is outlined everywhere on the site that it happens is kinda pointless. Shits gonna go down, even if they aren't bug fixing something visible to you, they are still replacing hardware, running tests on the HDDs, fixing stuff server side that they don't want players to know about, etc.

Complaining cause Japan (or WoW's case West Coast US) are in a different time zone than you is pointless. MMO players knew this 5 years ago so why the hell are there now posts complaining about it?

Wait.... Maintenance didn't take the announced three hours.

Yes, the initial said:

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[Date & Time]
Feb. 6, 2015 from 5:00 to 8:00 (GMT)

* The completion time may be subject to change.

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But then the "FFXIV: ARR has been updated" notice said:

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[Date & Time]
Feb. 6, 2015 at around 06:25 (GMT)

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So shouldn't that mean that the maintenance only took one hour and twenty-five minutes? Or have I misunderstood something?

(Still, seems like a slightly too trivial thing for an emergency hotfix, though. I can agree with that.)

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Originally Posted by Noxifer

Wait.... Maintenance didn't take the announced three hours.

Yes, the initial said:

But then the "FFXIV: ARR has been updated" notice said:

So shouldn't that mean that the maintenance only took one hour and twenty-five minutes? Or have I misunderstood something?

(Still, seems like a slightly too trivial thing for an emergency hotfix, though. I can agree with that.)

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Any change probably has to be unit tested, approved, pushed to the production servers, tested again, etc. It's not just changing a database entry. 1 hour and 20min sounds about right TBH.

Who cares? You're upset that they took the server down for a few hours to add something? You couldn't find anything else to do with your life during that time?

Can I just say it?

I hate the cash shop.

There I said it. I feel better.

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Originally Posted by CYoung187

Blah blah endless complaining, guess we need a complete breakdown of what every employee at SE did during the maintenance to make people happy.

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I want a full breakdown. Including but not limited to:

*What they ate for lunch.
*Who went out to smoke and who didn't.
*Who was supposed to be working and who got caught online surfing.
*Names of the pimps and pimpettes that went home for lunch for nookie.
*And last but not least, who had to go home early to take care of personal issues like: sick children, family emergencies, doctors appointments, etcetera (LOL excuses!)

Ya dig!!? :mad:

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Originally Posted by Magis

Geeze, when WoW had downtime Tuesdays where the game would be offline for the whole day EST......

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Originally Posted by HaelseMikiro

when WoW had downtime for an entire day, all subscribers received 1 extra day to their subscriptions too

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Originally Posted by Magis

Feb. 5, 2015 9:00 p.m. to Feb. 6, 2015 12:00 a.m. (PST)

3 Hours of maintenance.

WoW was: 5AM-11AM PST

6 hours of maintenance.

What are you talking about "all day"?

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Sorry mate, I think we just have different definitions of "all day".
I mean maintenance (or just really poor server stability, like during the early access to ARR) that makes quality service un-deliverable to customers for the majority of a calender day.
On occasions that WoW had this you'd see additional time added to your subscription, a la this screenshot
http://i.imgur.com/npkS57E.jpg?1