The Worst In-Game Support I Have Ever Seen In A MMO

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Originally Posted by Kitya

Did you have her call them at all?

I got hacked a few days ago. First thing I did was put in a ticket online but since I didn't want to wait that long I decided to call SE support. I got someone on the phone in 20m or so told them what my issue was, they kicked the hacker off my account and I was able to log back on. So I got my account back about an hour after I realized what happened. While this isn't the Blizz automated account recovery thing, it's really not so bad for time. I did decide to opt out of the rollback because, while I lost about 50k gil (practically nothing) I also gained about 6 stacks of diremite web so I made it all back plus some web to spare for crafting. So, I can't really comment on the week or two it might take her to get the rolback.

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She called them twice. It is "being investigated". And she's out 300K/tens of thousands of shards ... nevermind what the hacker cleaned out of our FCC. :/

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Originally Posted by Alhanelem

While I don't agree with every criticism of SE support, if you frequent this forum your view would be a lot more cynical.

I can tell you right now in the grand scheme of things your issue both is and should be bottom of the barrel priority.

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Sure, it probably is in the big picture of other issues. But as a paying subscriber I still expect the common courtesy of receiving help in a reasonable amount of time regardless of how important the issue may be.