My PC keeps turning off...please help

dropped down to standard and ran for 2 hours unimpeded.
dont know whats going on still. will look into upgrading PSU. all me monitoring programs are telling me its not overheating though. thanks for all the input

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Originally Posted by JustinLovesIzzy

dropped down to standard and ran for 2 hours unimpeded.
dont know whats going on still. will look into upgrading PSU. all me monitoring programs are telling me its not overheating though. thanks for all the input

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Before doing that make sure to try this:

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Originally Posted by Talligan

Here's a cheaper option that might solve the issue:
1) Open your case, look at the power cables running from PSU to MB/CPU. Jiggle them, make sure they're firmly clicked in.
2) There should be a single cable running from the PSU to the graphics card. It should be a 6 pin connector. Make sure that it's 1) connected, and 2) connected solidly. If it's not connected then you need to connect it.

To everyone mentioning PSU issues/overheating my first instinct was that the CPU heatsink goup was not properly applied. If that's not done well then your CPU won't be able to handle much in terms of loading.

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If you fixed the iussuse already please edit your first Post.
If you have Posted the Information I want please put it in your first post, don't expect me reding through 5 forum sides to see if you gave me the Information:

I need.
Your Setup:
CPU:
Grafic:
NetworkCard: (If inside Motherboard leave it blank)
Auiocard: (Same as network)
Power Subly: (How much W)
RAM:
Mainboard:

Does the Pc Turn of with a bluescreen or just shuts of?
Sounds to me liek an unstable CPU do you use an SSD Drive? Is Your BIOS Set to AHCI or is it on IDE

I am working for the Military inside a Serverfarm. I have a Degree in Network and Server Electric. Althouhg my english is porr I am certain if you didn't fixed it jet I can help you

I had this problem and fixed it during open beta. Turns out it was my CPU overheating due to a crappy fan.

My shutdown problem (before I got my current system 3 yrs ago) was cracked soldering on my motherboard from expansion/contraction when turning my system off/on. On the advice of a tech, I have been leaving my current pc running 24/7. It keeps it at a constant temp and I haven't had any issues since. I haven't had to replace anything yet but replacing a fan or PS is much cheaper than replacing a motherboard. :)

I would advise you to post in a tech forum like tomshardware.com or guru3d.com. Power supply failures are extremely rare, I have been fixing, building, repairing computers for a long time and I have only seen the issue being a faulty PSU once.

Try googling "stress test" programs like Prime95 for example, let it run until failure and see if you can diagnose the cause. Any overclocked parts should be set to their default values. If all else fails re-format before buying a new part. You could buy a new PSU and find out it was not the issue. It could be a corrupt Windows System sector on the HDD, or video driver failure, so many other things.

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Originally Posted by JustinLovesIzzy

stuff

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Sounds like your CPU is overheating.

If you have lights in your case, are they still on when this happens?

Oddly enough I have the same issue, but its more at the 1-3 hour mark of running the game. It only happens while running FF14. I thought it was a CPU overheat issue, and checking the heat with CPU Fan showed it well within tolerance. I replaced the heatsink with a massive Cooler Master unit, adding two nice fans inside. The heat dropped much lower, but I'm still having the problem intermittently. I was running two 6950s for graphics cards, and now I'm down to one, but that didn't solve the problem. The Corsair HX 750W power supply doesn't seem to be faulty, as I've already went over it with a multimeter.

The weird thing is that this only happens with FF14. I can't go over three hours without a complete shut down. I did four hours on The Secret World at max settings last night, no problems. I have no problems with any other game for long periods of time. The heat readings were higher than when running FF14. Its the weirdest thing, because I've been building PCs for about 15 years now and I'm a programmer. I can't seem to find any errors and I'm not catching any BSOD.

CPU: AMD X6 1100T
Grafic: MSI 6950 (down to one, with no improvement - and I've tried both of them individually)
Power Subly: Corsair HX750w
RAM: 16GB Corsair
Mainboard: MSI 890FXA-GD65
My OS is on a Crucial SS Drive and I run everything else on a secondary WD drive, both of which have been checked numerous times. I had FF14 on the SS Drive with the OS at first, which was awesome, but one of the crashes formatted my SS drive for me!

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Originally Posted by Laeore

Oddly enough I have the same issue, but its more at the 1-3 hour mark of running the game. It only happens while running FF14. I thought it was a CPU overheat issue, and checking the heat with CPU Fan showed it well within tolerance. I replaced the heatsink with a massive Cooler Master unit, adding two nice fans inside. The heat dropped much lower, but I'm still having the problem intermittently. I was running two 6950s for graphics cards, and now I'm down to one, but that didn't solve the problem. The Corsair HX 750W power supply doesn't seem to be faulty, as I've already went over it with a multimeter.

The weird thing is that this only happens with FF14. I can't go over three hours without a complete shut down. I did four hours on The Secret World at max settings last night, no problems. I have no problems with any other game for long periods of time. The heat readings were higher than when running FF14. Its the weirdest thing, because I've been building PCs for about 15 years now and I'm a programmer. I can't seem to find any errors and I'm not catching any BSOD.
CPU: AMD X6 1100T
Grafic: MSI 6950 (down to one, with no improvement - and I've tried both of them individually)
Power Subly: Corsair HX750w
RAM: 16GB Corsair
Mainboard: MSI 890FXA-GD65
My OS is on a Crucial SS Drive and I run everything else on a secondary WD drive, both of which have been checked numerous times. I had FF14 on the SS Drive with the OS at first, which was awesome, but one of the crashes formatted my SS drive for me!

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You have a nice setup for a smooth PC I forgot to mention what OS are you running?

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Originally Posted by Slickpig

Sounds like you are overheating. if you have poor circulation, or a bad seat with your CPU to your MB this can happen. Or your power supply is failing or another component. Those are the only reasons I've ever seen for a pc just shutting off, and I've seen a lot of them.

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^^ THIS ^^

Had the same issues during the first couple of weeks between pre-release and release, and these are the upgrades/replacements I have done since Alpha, mind you, I even dualbox back in 1.x, and did it back in Alpha/beta as well. But yeah, this game does require a lot of power

1. Added CPU cooling system, was getting up to 70-80C, now runs at mid 40s.
2. Jacked up GFX fan control by 10C, so instead of the 100% fan at 80C, now set at 100% at 70C
3. Due to #2, blown my 550W PSU and upgraded it to a 750W unit. Yeah, it fried my <1 yr PSU

Currently running fine, can play for hours and hours.

jc

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Originally Posted by Nura

You have a nice setup for a smooth PC I forgot to mention what OS are you running?

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Thanks! :)

Windows 7 64bit and sometimes when I'm lazy I run games out of Fedora. If I saw anyone post random shutdowns, I'd definitely suggest power/heat issues, but I've ruled that out systematically. Its kind of annoying. The only common factor in the shutdowns is the FF14 game client.

Just to reiterate what people have been saying, never ever, ever, EVER skimp on a PSU. It's the most important component in your PC in that if it fails, it puts every single other component at risk of failure as well. If you have a cheap PSU, replace it.

It's your PSU aka Power Supply Unit that's defective

Further, if you are upgrading a store-bought PC with new parts, upgrade the PSU too. Store-bought, even among gaming rigs, tends to go with what works well with the original build making future upgrades more than just a swap job.

ontop of these suggestions it could even be the motherboard itself overheating or a bad connection with it. I'd try disconnecting some parts of the computer that are not neccessary to the bootup of the machine and see if it stays on for longer (ie, extra hard-drives and optical drives, or even your graphics card if your MB has backup.). If it stays on longer its the PSU, if not its likely the MB

Check your power supply. You're overheating.

Why only FFXIV trigger? Because it's resource heavy and turn your machine to a furnace! This happens when I run most MMORPG for too long.

JustinLovesIzzy, sorry, no solution here but wanted to say that I had the same thing about a week after installing FF14. Out of the blue, the computer would kick me right out and restart. I tried the drivers as well, update, uninstall, reinstall etc. Nothing worked for me. Sometimes I could play an entire evening and sometimes it was impossible to play due to the restarts. I have a Geforce GTX 680 by the way.
To this day I am not even sure what fixed it, all I know, there were a couple driver updates through the Nvidia Control Panel and at one point in time it just stopped restarting. Some time back I experienced the same thing when I installed Minecraft. Same card, computer started to act up with restarts even outside of the game. I uninstalled it and it worked fine after that.
So far everything works fine for me, knock on wood.. Hope you figure yours out soon.

I had a similar problem like yours. PC would shut off only during gaming sessions. Temperature monitoring software showed that nothing was overheating. Power supply (not a cheap one either!) was still under warranty so I replaced it. That didn't help either.

The culprit turned out to be a bad stick of RAM. If you have multiple sticks, take one out. Play the game for a while and see if the problem persists. If it still does, put that one back in and take out the other(s) and repeat. It seems like my problem was a much rarer occurrence than having a Power supply failing, or overheating... but hey, it happened to me. :)

More than likely its your CPU overheating, when upgrading a new GPU nowadays more than likely since modern GPU create so much heat you need liquid cooling over your CPU.
You must worry about CPU's temp and GPU temp in modern day PC gaming. CPU overheating sounds like your issue. other issue might be new tech not compatible with motherboard ( if it's and older model) or not compatible with your power supply. GPU are touchy their requirements for power and the right environments are high.

the reason why you are shutting off while playing is because that is when your GPU really turns on. Nvidia knows when and how to use the GPU's resources and when not too. The power it uses to run normal OS and software is much smaller than when running a graphically complicated game. It's turning your PC tower into an oven.

@OP

Bad power supply or mobo, or maybe unstable overclock. If overclocked reset everything to stock. Test the PSU by unhooking all components and jump start it with a paperclip between the green wire and any black wire of the main connector and just let it run. If it shuts off after a while there's the problem. If not maybe it's mobo.

You could also keep an eye on CPU temps with software that has an audible alarm if it gets too hot. I doubt CPU overheating is the issue though because most CPU nowadays just throttle themselves back when too hot instead of shutting down completely.

i've experienced it too 2 weeks ago
the problem was the dust
it runs smoothly after i cleaned my PC wholly

Either a bad power supply or your PC is overheating.

My wife's computer did this a couple years back, ironically in XIV 1.0. Same thing, she could do other stuff fine, but fire up XIV and the computer would just turn off.

Wound up being the power supply, it finally just blew out instead of powering down. End result wasn't pretty either, generally when sparks and flames shoot out of the power supply, it will take other things with it.

Do you have a friend with a computer you might be able to borrow a power supply from to check? Beats spending the money outright for a new one, only to see the same problem and find out that component XXX is actually the one failing.

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Originally Posted by Molly_Millions

Just to reiterate what people have been saying, never ever, ever, EVER skimp on a PSU. It's the most important component in your PC in that if it fails, it puts every single other component at risk of failure as well. If you have a cheap PSU, replace it.

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Amen, there are so many junk PSU out there trying to con you with a number like 750 etc etc. This is one part that quality over high numbers is key.

FWIW, my PC had similar problems randomly about a year back. I started running a heat monitoring program because I felt that overheating was the culprit. I was surprised to find that it was not the CPU or GPU that was overheating but a chipset on the motherboard. I believe it was the northbridge or southbridge, I do not recall exactly which, I am certainly no expert.

That said I removed the chipset in question and found that it was very similar to the CPU and it used thermal paste...the problem was that the thermal past was virtually non-existent it had dried up or something. I cleaned it up, re-applied thermal paste, and put everything back together..I have not had any problems since.

A few different programs will monitor various different temperature readings and if you find one that is getting high you can look up what the reading is for. In my case the temp reading for the chipset was called TEMPIN1 or TEMPIN2 or something to that affect and with a little investigating I found exactly which point on the motherboard this referred to.

I had exactly the same problem a few months back. Run a game worked fine for 5-10 mins the complete shut down. Turned out it was my power supply unit was failing and either over heating or couldnt supply enough power to run gcard. Replaced it worked perfectly.

Dunno if this helps but my pc was randomly blue screening and I finally found out it was actually the ffxiv snakebite controller driver.... Go figure

always look for a power supply with an 80 Plus Sticker. that implies that it meets required standard that its 80% efficient, which it also means it was put through rigorous testing.
The 80 Plus web site has a list of all certified supplies, so it is possible to confirm that a supply really meets the requirements.

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Originally Posted by Bargon

The culprit turned out to be a bad stick of RAM. If you have multiple sticks, take one out.

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This is probably my situation. I say probably since it is so random. I replaced by RAM once with new, and the problem seemed to go away. To confirm it really was the RAM I plugged it in together with the new RAM but it worked so it confused me. Later (a couple of months) it began again and I was suspecting the PSU. But just because I could, I removed the old RAM again and there has been no problems since. I can't tell if I'm just in the lucky period, or if it actually is the RAM, but I'm going to see how long this lasts me.

But it is soon time to get a new PC (or most of the inner content anyway) because I've noticed my ethernet plug is broken on the motherboard and it can never be good to have broken stuff on the motherboard and not act on it with replacements.

I don't think it's the PSU. I think something mechanical (like a fan) isn't properly function. It could be obstructed by a wire preventing it from spinning. Something simple and easily remedied. Unless you have a funky "extreme" custom cooling system, in which case you are on your own.

My bet is the CPU. Make sure you didn't accidentally knock the heat sink loose. I'm pretty sure you didn't but start there in any case.

It could be a faulty temp sensor also. But that's much more remote.

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Originally Posted by NickZenith

Have you recently dusted out the inside of your tower? I was having similar issues not long ago, my desktop would usually make it about 20mins then power off. I opened it up, used a compressed air duster, cleaned all the connections, and got all the dust build up out. I haven't had a single issue with it since.

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This was my issue and my fix. But I do agree with the PSU issue too. First give a simple clean up a try and try some of the free suggestions before going out or a new PSU.

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Originally Posted by Monkey

This was my issue and my fix. But I do agree with the PSU issue too. First give a simple clean up a try and try some of the free suggestions before going out or a new PSU.

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He has another thread in tech support section and we came into conclusion that it's a CPU overheating issue.

http://forum.square-enix.com/ffxiv/t...11#post1373211

I was having troubles when I started and first thing you should do is run memtest. It checks to see if your ram is faulty. Turns out I had bad ram. That caused my comp to shut down. Otherwise make sure you installed the correct drivers for your graphics card.