Greetings!
Thank you for your continued patience in this matter. I know how frustrating this must be. I sincerely apologize for taking awhile to get back to you.
I am here to ask if you can please submit a ticket through the Support Center again so we can have a record for investigation into this matter.
Once you have done so, please put the ticket ID# here as a response that will help us track this for you more easily.
I am going to go ahead and start the escalation process to have the character data transferred over for your missing items.
Should you meet the criteria for these items to be yours, the team will ensure they are restored to you.
We ask that you please be patient with us as we look into this matter for you.
I look forward to your response with the ticket ID#.
Thank you again for your patience.
Xetyline