Uh ok, just got kicked off and now its telling me to...

With the early access code people were given (3) free days, which just ended. You need to register your retail code (given after registering your early access code). I recommend checking your email, because if you registered your early access code you would have received an email with your game key. When you register your game key the mog station will show (30) day free instead of (3).

There's a separate code to activate your account. Depending on where you preordered from its delivery method is different. My amazon order had my product code (not early access... they are two different codes) in my game vault. I had to click the game and hit a button that said product code. Pre-order s from SE got emails with their new product code. They are going to a lot of peoples spam folders so c heck there. Idk about other stores though. Most people are trying to enter their same pre order early access code in the mog station and that's the problem. Its a totally new code retAilers sent out on release day.

the only 20-digit code i've got is the early access code. I was just in the game, got booted, and now it's asking me for another 20-digit code...so confused...

Update: Thx keepmeonpinz didn't know that amazon had the code on their site. They didn't email it to me....

Right, and so people who haven't received their physical copies will have to suck it and wait for them. Am I right?

ok, GET THIS. So, if you're a 1.0 player, it's gonna QQ at you for a new code. Lucky for me I bought the game for a friend who refuses to play till he can make a char on leviathan (super good guy waiting like that), and because of that my amazon account had the game code in there. A new 20 digit code for me.

So I popped that in, and im back on the game.

For everyone else that's 1.0 and booted off.. digital sales are stopped, so you have to wait to buy the game again to get in. :/

I know that one of my guild members, had an issue where he never received their cdkey (to upgrade from Early Access to Standard/Collectors), so I made them contact customer support to get this resolved, which did within 20 minutes of him opening a webchat.

I really hope people will sit down and think about this situation and read through their read. I can understand that people these days are all about getting things done quickly and no patience for anything, but remember that most of the problems that happen are player responsibility issues because they don't pay enough attention.

Quote:

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Originally Posted by keepmeonpinz

There's a separate code to activate your account. Depending on where you preordered from its delivery method is different. My amazon order had my product code (not early access... they are two different codes) in my game vault. I had to click the game and hit a button that said product code. Pre-order s from SE got emails with their new product code. They are going to a lot of peoples spam folders so c heck there. Idk about other stores though. Most people are trying to enter their same pre order early access code in the mog station and that's the problem. Its a totally new code retAilers sent out on release day.

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Okay, hate asking this, but what game vault? I pre-ordered my game from Amazon as well but as a physical copy. Is there a vault system through their site or am I missing something? Thanks for any information you can provide.

looks like someone got scammed

all you entered was a pre-order code

you don't own the game with a pre-order code

Quote:

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Originally Posted by Doowie

I know that one of my guild members, had an issue where he never received their cdkey (to upgrade from Early Access to Standard/Collectors), so I made them contact customer support to get this resolved, which did within 20 minutes of him opening a webchat.

I really hope people will sit down and think about this situation and read through their read. I can understand that people these days are all about getting things done quickly and no patience for anything, but remember that most of the problems that happen are player responsibility issues because they don't pay enough attention.

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You do realize it's the weekend, right? There's no customer service from SE until monday. No one wants to lose yet ANOTHER weekend, but this time due to an account management screw up. That'll down right make people say fuck it, lol.

To top it all off, they can't even get a new copy on the spot to fix the issue, because sales are halted, lmao. Talk about rubbing salt in an open wound.

Quote:

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Originally Posted by elvynd_

Right, and so people who haven't received their physical copies will have to suck it and wait for them. Am I right?

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I am thinking that is what is going on for us...