The game client encountered an unexpected error and had to close.

Quote:

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Originally Posted by VegaNovus

Hi guys,

Totally weird, it could be 1 of 2 things, your drivers for your graphics card (are they up to date?)
Or it could be your install.

What I want you to do is uninstall ARR and reinstall it.

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Drivers are up to date always but reinstalled them anyroad, reinstalled the game too and its actually crashing more now...doh!

OK here's what I'm seeing in my log:

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Exception code: 0xc0000005
Fault offset: 0x009443f9
Faulting process id: 0x17f0
Faulting application start time: 0x01cea5ae32d1da37
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: ad1dd3b4-11a8-11e3-be86-60a44cea26f4
Faulting package full name:
Faulting package-relative application ID:


I'm running Windows 8 64-bit, dual monitors, running FF XIV in Full Screen Windowed Mode, or whatever it's called (windowless windowed mode, so I can mouse over to the other monitor).

I wasn't having this problem until I installed a new video card yesterday. It was a modest upgrade (GTX 660 to GTX 760) so I didn't re-install graphics drivers. I'll try that and a client re-install.

Here is how I fixed my issue with my Radeon 6950, as it seemed to be a driver issue.

1. Completely uninstall video driver (13.8 Beta)
2. Reboot PC
3. Download 13.6 Driver, NOT 13.8 Beta.
4. Install driver
5. Reboot
6. Play Game

Before this, I tried everything from re installing FFXIV, changing graphics settings, and re installing driver. As soon as I went down one version and didn't use the beta driver, it worked perfectly and I haven't crashed since EA. For those with other brands and models of video cards, I would suggest the same thing. Downgrade the version of your driver or upgrade depending on which your on.

Quote:

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Originally Posted by Khalus

Drivers are up to date always but reinstalled them anyroad, reinstalled the game too and its actually crashing more now...doh!

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Uh-oh.

Did you restart your PC between uninstalling and re-installing the client?

So yesterday I nuked my FF XIV client, uninstalled my video drivers, uninstalled my video card (from device manager, not physically), cleaned the registry, rebooted. Then I reinstalled the video drivers and finally re-installed the FF XIV client.

And after an hour or so of playing today, the client crashed again. :( So the procedure didn't help in my case.

Looks like the same error to my un-trained eyes:

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Exception code: 0xc0000005
Fault offset: 0x00ed32d0
Faulting process id: 0xb84
Faulting application start time: 0x01cea65bde975d4c
Faulting application path: D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: be10bba9-125a-11e3-be89-60a44cea26f4
Faulting package full name:
Faulting package-relative application ID:

So after having the error since beta I went and
1. uninstalled graphics driver
2. Restarted PC
3. Installed graphics card driver
4. Restarted PC
5. Uninstalled FFXIV
6. Reinstalled FFXIV

I'm on day 3 of no problems now so whatever the problem was, it had something to do with either my graphics card driver or the game client, so by re-installing both I managed to fix the problem. I really hope this helps with everyone else having this problem, I know it was getting super annoying for me before.