A very haunting idea, but is something to think about.
What destroys me the most is that I have put my faith (and money) on the line with this company in saying "I will pre-order." However, the things that come with the game (early access), you can't even get to work correctly. I won't lie, I love the game. Great graphics quality, gameplay, community, and basically all the things I have been looking for since WoW Burning Crusade.
But the customer service and promptness to get things fixed THIS CLOSE to launch is what bothers me so much. I initially knew there was going to be a problem when there was only a week between their phase 4 final open beta, and the official release. But come on. Many people have been sitting in front of their computers (most of them that have given you their money for the enjoyment of this game), stealing their time and money.
You need to implement an automatic log off timer for afk players, and you also need to raise the cap of your servers to the appropriate amount. You should have been able to over compensate for the amount of pre-orders you had coming.
Honestly, there is no excuse for this behavior and unprofessional-ism. This is closed beta crap that everyone is dealing with, not the first day of launch. You (the company) probably won't see this, but you need to get your heads straight and fix the things that should have been done months ago.
