No customer service forum?

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Originally Posted by jonsnow7412

I did not see a customer service forum when I came here so I guess I'll just post this in general.

Why wasn't a recall done on FF14 from distributors? Everyone knows it is not in a release ready state yet it is still on store shelves and the description of the game on the box fools people into thinking that it's a ready to play and immersive MMO.

This game fits the definition of defective yet it is still out there to snare unsuspecting victims. Either recall this game until it is ready for release or issue a disclaimer on it so people know what it is they are getting.

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Two things, first of all if you look around, they have a customer support phone number you can call. All this thread is is you being irritated and poking at people who even bother to fight your issues.

I'm moving on, good day.

Who doesn't know about the state of XIV by now. Every gamer makes an investment each time you purchase a product. I'm sure we all have purchased some games and went "WTF I thought the game would be better than this!" lmao especially if you bought XIV.

SE doesn't need to recall the game because they already have enough people preventing others from buying it. The game is also playable and not defective in anyway. They are losing enough money already by keeping the game F2P.

The OP has a point. Someone who wouldn't know is more than likely not an mmo player, but an FF fan picking it up and giving it a try. If I had spent 50-60 bucks expecting what the cover described, and got this, I'd be upset too. And likely, I wouldn't be giving it a second try.

I'm not sure what the proper course of action is. I don't expect SE to put, "Warning, our game is still under construction" labels on the boxes, but at the same time, it should be available if anyone wants to play.

To the OP more specifically, I'm sorry you feel that way... but the money is spent, and the monthly fee is free atm. If you don't want to play it right now, I'd suggest putting it on the shelf for awhile until they get things fixed up.

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Originally Posted by Akumu

Who doesn't know about the state of XIV by now. Every gamer makes an investment each time you purchase a product. I'm sure we all have purchased some games and went "WTF I thought the game would be better than this!" lmao especially if you bought XIV.

SE doesn't need to recall the game because they already have enough people preventing others from buying it. The game is also playable and not defective in anyway. They are losing enough money already by keeping the game F2P.

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I'm going to have to go with this as well. We're not living in the 80s where you had to either take a blind jump of faith or wait for a magazie/friend/etc. to review a game. Reviews are a dime a dozen nowdays thanks to the internet and you can always ask around about the game if you're still not sure.

Why have a customer support section, when they have no customers ? makes no sense

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Originally Posted by Corrderio

I'm going to have to go with this as well. We're not living in the 80s where you had to either take a blind jump of faith or wait for a magazie/friend/etc. to review a game. Reviews are a dime a dozen nowdays thanks to the internet and you can always ask around about the game if you're still not sure.

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And since you do need internet to play the game, the "not having access to the internet" argument is not valid. ;P so, I'd say anyone who buys this game, knows what to expect. And let's face it. You won't really notice the lack of content when you're somewhat advanced in game now. Except for chocobos :(

Well, I'd add in that in most gaming stores, the sales people will make it blatantly obvious to you that the game has had a rocky start. I know they did for me and I bought it anyway because I knew what I was getting myself into.