90002 Disconnect error

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following troubleshooting suggestions as it may help resolve the issue:

Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated characters.

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, may you please respond with the following information:

Are you using a VPN?
Are you using a wired or wireless connection?
What Platform are you using? (Steam/Windows etc.)
Does the issue occur with one character or multiple characters?
How often would you say does the issue occur?

Internet Service Provider:
Region/State:

To confirm for troubleshooting, have you already reset your network equipment and/or contact your ISP?


Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Tracing route to 204.2.29.241 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.68.1
2 5 ms 3 ms 2 ms 01.a0.d12c.cidr.airmail.net [209.44.160.1]
3 6 ms 3 ms 2 ms 10.108.1.122
4 9 ms 2 ms 2 ms txd-rtc-nfo-core-2-hu0-0-1-0.riseb.net [66.94.190.50]
5 6 ms 3 ms 2 ms 26.be.425e.riseb.net [66.94.190.38]
6 5 ms 3 ms 2 ms 0.ae53.er3.dfw2.us.zip.zayo.com [72.10.75.60]
7 5 ms 2 ms 4 ms ae12.cs1.dfw2.us.zip.zayo.com [64.125.30.108]
8 8 ms * * ae8.cr1.dfw1.us.zip.zayo.com [64.125.27.13]
9 3 ms 3 ms 3 ms ae7.mcr1.dfw2.us.zip.zayo.com [64.125.24.143]
10 * * * Request timed out.
11 6 ms 4 ms 3 ms zayo.ntt.ter1.dfw2.us.zip.zayo.com [64.125.15.71]
12 * 54 ms 53 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]
13 37 ms 34 ms 34 ms ae-4.r26.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
14 53 ms 45 ms 45 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
15 46 ms 46 ms 47 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
16 45 ms 45 ms 49 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 47 ms 44 ms 44 ms 204.2.29.241

Trace complete.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We understand you may be experiencing disconnection issues while playing FINAL FANATSY XIV. Our team would like for you to check to see if the following port ranges are opened on your router.

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, we would recommend contacting your ISP and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

THREE times disconnected today with 90002 error. Twice within 10 - 15 seconds of logging in.

I've done everything you've asked me to do in this thread, multiple times.

It's not me. It's YOU.

I have ZERO issues with anything else.

Tracing route to 204.2.29.241 over a maximum of 30 hops

1 1 ms 2 ms 1 ms 192.168.68.1
2 4 ms 2 ms 2 ms 01.a0.d12c.cidr.airmail.net [209.44.160.1]
3 5 ms 3 ms 3 ms 10.108.1.122
4 5 ms 3 ms 3 ms txd-rtc-nfo-core-2-hu0-0-1-0.riseb.net [66.94.190.50]
5 22 ms 3 ms 3 ms 26.be.425e.riseb.net [66.94.190.38]
6 4 ms 13 ms 3 ms 0.ae53.er3.dfw2.us.zip.zayo.com [72.10.75.60]
7 6 ms 7 ms 9 ms ae12.cs1.dfw2.us.zip.zayo.com [64.125.30.108]
8 9 ms * * ae8.cr1.dfw1.us.zip.zayo.com [64.125.27.13]
9 4 ms 7 ms 4 ms ae7.mcr1.dfw2.us.zip.zayo.com [64.125.24.143]
10 * * * Request timed out.
11 26 ms 5 ms 4 ms zayo.ntt.ter1.dfw2.us.zip.zayo.com [64.125.15.71]
12 5 ms 3 ms 3 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]
13 38 ms 36 ms 36 ms ae-4.r26.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
14 84 ms 92 ms 83 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
15 93 ms 89 ms 90 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
16 89 ms 92 ms 89 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 81 ms 81 ms 79 ms 204.2.29.241

Trace complete.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, may you please respond with the following information:

Are you using a VPN?
Are you using a wired or wireless connection?
What Platform are you using? (Steam/Windows etc.)
Does the issue occur with one character or multiple characters?
How often would you say does the issue occur?

Internet Service Provider:
Region/State:

To confirm for troubleshooting, have you already reset your network equipment and/or contact your ISP?


Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Quote:

---

Originally Posted by Dharnyle

I did all that and then did another trace and got almost the exact same numbers.

Tracing route to 204.2.29.241 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.68.1
2 5 ms 2 ms 2 ms 01.a0.d12c.cidr.airmail.net [209.44.160.1]
3 6 ms 2 ms 3 ms 10.108.1.122
4 5 ms 4 ms 3 ms 2c.be.425e.riseb.net [66.94.190.44]
5 6 ms 3 ms 3 ms 26.be.425e.riseb.net [66.94.190.38]
6 4 ms 3 ms 3 ms 0.ae53.er3.dfw2.us.zip.zayo.com [72.10.75.60]
7 8 ms 3 ms 8 ms ae3.er1.phx4.us.zip.zayo.com [64.125.30.108]
8 * * * Request timed out.
9 30 ms 42 ms 12 ms zayo.ntt.ter1.dfw2.us.zip.zayo.com [64.125.15.71]
10 5 ms 2 ms 2 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]
11 38 ms 37 ms 38 ms ae-4.r26.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 57 ms 49 ms 49 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
13 49 ms 73 ms 53 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
14 49 ms 50 ms 49 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
15 49 ms 49 ms 49 ms 204.2.29.241

Trace complete.

---

Try WinMTR. It will run a tracert 1 time every second and record the results for you.

Is anyone who is having these problems also using Discord, that seems to be when i get the most trouble.

My constant disconnects in Dawn Trail zones is back.

I had fixed the issue by using a VPN and that worked for about a month. But this week when AWS and Azure went down, BOOM, no more being in DT zones for me.

Every other part of this game works perfectly. But as soon as I go into a DT zone, withing a couple minutes or LESS, DC with the 90002 error.