Ive seen it mentioned too they just dont have very good communication with the playerbase these days.
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They do read it, I know for fact because being banned for half a month and getting posts removed but thats about the only thing they do
I don't think dev actively culls our post. That's the forum moderator's job, not the devs.
They do go to the subreddit. They look at all forms of feedback. They just ignore a lot of it.
I think the most influential place for feedback is JP blogs, if you're passionate about the game you make a blog about it, if you're mad and want to complain you come to the official forums.
looking on how things are handle these days and since the past 2/4 years : No
It is funny that there are also many people on the JP forums complaining SE only listening to the EN forums because FFXIV is an international game or something similar.
One thing I noticed from going back and forth between reading JP forums and EN forums is that, usually there are more comments on JP side stating both what they want to be changed and a few suggestions that they consider good improvement for the situation that sounds reasonable/possible, whereas I see many of the comments on EN side are simply just "I don't like this and that" or asking for something that obviously SE would never do such as "bring back HW cleric stance" etc. (Of course I am not saying ALL of them are like that)
Over the last 11 years, I've had 7 times my question/feedback was answered.
That was a lot.
Over the last 4 years, I've never seen them address feedback on the forums, to my knowledge.
I feel like the forums used to be more constructive and less mean-spirited, but that's the world we live in.
The devs themselves definitely don't touch the English side of the forums.
But people around them might fill them in on some topics.
Take it from an industry vet, this to me sounds more like some dev with some gravitas/authority (like a creative director, team lead or executive) decided that they found it too complicated or didn't like it and asked for it to be changed, and they just complied because they had to, then came up with random justifications to make up some back up claims.