Originally Posted by
Caesius
So Dawntrail is out, the graphics update is here, and many MANY people are posting feedback that their WoL is now unrecognizable, like an uncanny doppelganger.
The devs had stated both that they would try to stay as true to the original face as possible and that there would be significant changes to our appearance, thus the offer of a free Fantasia.
We can be certain that they are aware of how upset people are and exactly the manner in which every face has changed. And as much as we'd like to see our characters look closer to how they did in 6.58, when it comes to actually adjusting the faces as they are in 7.0, their hands are tied: Anyone who uses a fantasia now, especially to go to another race, will pick out all the features as they currently appear. This means that a face which is unacceptably different to you will be a face that others will specifically gun for in the character creator. As such we need to assume that our appearance is "locked in" for the indefinite future.
However, there is one factor of the graphical update that is objectively a regression from before, and needs to be put front and center of the criticism of the graphical update:
There has been excessive homogenization of specific features across races, reducing their diversity and unique appeal.
This is a much stronger argument and criticism than saying your specific WoL changed given their offer of a Fantasia and the repeated statements that your WoL would look different.
Since they can't really go in and change everyone's faces to look how they did before without alienating those who use the Fantasia, there will have to be a different solution.
They will have to add new customization options to restore character diversity and the lost unique features.