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Been struggling the past few days with this problem and needless to say, the support was very unhelpful. I even asked if this is a possible glitch from the recent update they've done but they pretty much avoided answering that question all together.
Would be nice for SE to acknowledge this especially since it's affecting so many players.
Getting a time card off of amazon has done the trick though, but I'm not sure how to get my extra retainers back since I can't use my card at all.
having this problem now... I was trying to add a retainer and I tried unregistering my card and now I cant add it back...
Oh, this just happened to me as well. Can't pay for a sub (had unsubbed and it ran out yesterday, but husband required me to help him with some game stuff, now I can't) because the system won't let me. I'm not going to faff with Crysta, I'm going to keep my money. Oh, well, if it doesn't get fixed by the time of the expansion, I suppose I'm not paying for that either.
EDIT: Have used the husband's credit card, which has worked (my card is a debit card). This isn't the best solution; not everyone has a credit card they can use, but it has worked in my case, at least.
Waited over 24hrs to try my card again,as tech support suggest.Still saying the same thing card is unavailable.This issue has been going on for 4/5 days now.They have yet to say anything on the issue.This is ridiculous.
All of these issues are pretty much guaranteed to be in relation to the payment processor update that went in effect on april 23rd.
https://eu.finalfantasyxiv.com/lodes...04527118f138ef
The worst part of this is that whole address thing is just really bad on it's own even without all the other issues it has caused over the last few days. If you moved countries since making your FFXIV account and no longer have access to a card with a matching country and address you're just shit out of luck, no card you own in the country you moved to is likely to work for you and that's just insane.
If this is an attempt to do anti-fraud to clamp down on bots it's an extremely primitive and completely useless one because those botters can very easily just buy game time cards or use paysafe while a bunch of legitimate customers get nuked.
This is just unacceptable.
We need to make this a much bigger deal on social media, support isn't going to help you and we need to escalate this until i don't know, yoshida sees this or something. This shit only gets fixed if a big enough stink is made about it.
Oh,I agree with you.Ive seen huge reddit post about this issue.So many people are dealing with card problems,and no way to work around it.Tech support is bit of a joke right now.
So I noticed this when I tried to get a fantasia. All i did was use my PayPal to load the crysta I needed then made the fantasia purchase with that.
yeah i'm having the same issue :(
Still a problem. SAY SOMETHING SE FFS.
I had to use mom's mastercard to even purchase things and will likely have to do for sub since time cards don't include the retainer since support keeps saying to do that. I submitted tickets with others on reddit with the same issue and support hasn't done much