Originally Posted by
Lauront
He's referring to mods, not CMs. This is part of their job. If the site is infested with trolls, it is their fault. They don't always have to announce they're doing something but it's readily apparent when they're not.
Regarding CMs, sorry but if SE is paying CMs to do interact with the public, it is part of their job to do that. If the mods maybe did a better job of clearing up trolls and putting an end to incendiary discussions, perhaps the CMs could actually do a bit of that? But it's still not an excuse. At the end of the day, this is a SE controlled site. Any issues on it lie entirely at their own feet, so I can't say I have any sympathy.