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12-27-2021, 04:08 PM
TristanX

Quote:

Originally Posted by Icytempest

Not sure why a VPN should be required to properly play a game that was already released globally.

Had no issues with this game or any other MMOs previously and suddenly, I need to pay extra for a VPN to play a game?

How about SE deduct the cost of the VPN from my monthly subscription if said VPN is deemed required to play FFXIV?

Internet issues is not a problem by Square Enix. News is already out there for the cable fault.

Yes, VPN is optional. It is entirely up to if you want better connection.
12-27-2021, 04:30 PM
Krotoan

Quote:

Originally Posted by Icytempest

Not sure why a VPN should be required to properly play a game that was already released globally.

Had no issues with this game or any other MMOs previously and suddenly, I need to pay extra for a VPN to play a game?

How about SE deduct the cost of the VPN from my monthly subscription if said VPN is deemed required to play FFXIV?

For a possibly more relatable comparison.. this would be like telling your gym they should pay for the extra gas it takes for you to take the road without all the potholes to get there. Yeah you payed for the membership, but your gym (or whatever other service that requires you to get there or connect to it for it to work) has no control over the middling infrastructure.

If you want someone to complain to, complain to your ISP.
12-27-2021, 05:50 PM
Icytempest

So, basically what you are saying here is to, suck it up as the infra is shit or pay extra to get VPN?

How about:

SE explores other ways for transfers of data from the data centers to the affected users?

Investing in regional servers instead of centralised ones? Eggs in one basket analogy.

Addressing the current issue so that the affected gamers do not feel ignored/marginalised? Or are we not as important as the NA and JP players? Seems like the issue is affecting mostly OCE and SEA players.
12-27-2021, 05:57 PM
Krotoan

Quote:

Originally Posted by Icytempest

So, basically what you are saying here is to, suck it up as the infra is shit or pay extra to get VPN?

How about:

SE explores other ways for transfers of data from the data centers to the affected users?

Investing in local servers

You can take it however you wish. I'd like to clarify that SE has next to no control over the route your internet takes to connect to their servers. Suggesting you pay maybe 5 bucks a month or less for a VPN service is probably the more viable solution than convincing an entire company to move their million dollar servers close to YOU to make it work better or creating an entirely new data center OR suggesting they somehow convince service providers in between to prioritize and optimize their customers traffic somehow.

But sure.. that would work.
you edited so:

Quote:

Originally Posted by Icytempest

Addressing the current issue so that the affected gamers do not feel ignored/marginalised?

I am curious what you think this should look like? Apologize for a company that is not part of them having a problem?

Quote:

Originally Posted by Icytempest

Seems like the issue is affecting mostly OCE and SEA players.

Which they already have servers planned to be setup for but which are being delayed by the shortages every other tech industry in the world is suffering from.

So you've also moved on to "do what you're doing but faster even though it's impossible".
12-27-2021, 05:57 PM
TristanX

Quote:

Originally Posted by Icytempest

So, basically what you are saying here is to, suck it up as the infra is shit or pay extra to get VPN?

How about:

SE explores other ways for transfers of data from the data centers to the affected users?

Investing in regional servers instead of centralised ones? Eggs in one basket analogy.

Addressing the current issue so that the affected gamers do not feel ignored/marginalised? Or are we not as important as the NA and JP players? Seems like the issue is affecting mostly OCE and SEA players.

Oceanic is planned. Estimated Feb 2022.
12-27-2021, 06:00 PM
Icytempest

Quote:

Originally Posted by Krotoan

You can take it however you wish. I'd like to clarify that SE has next to no control over the route your internet takes to connect to their servers. Suggesting you pay maybe 5 bucks a month or less for a VPN service is probably the more viable solution than convincing an entire company to move their million dollar servers close to YOU to make it work better or creating an entirely new data center OR suggesting they somehow convince service providers in between to prioritize and optimize their customers traffic somehow.

But sure.. that would work.

Cool story bro. Noted with thanks.
12-27-2021, 06:02 PM
Krotoan

Quote:

Originally Posted by Icytempest

Cool story bro. Noted with thanks.

You're welcome. Please feel free to ask any further questions about ISP, internet infrastructure, hosting, and how games interact with it all since it is literally part of my actual job and I like to provide perspective.
12-27-2021, 06:03 PM
Icytempest

Quote:

Originally Posted by TristanX

Oceanic is planned. Estimated Feb 2022.

Seems like SE wants the affected users to take a break and play other games until Feb 2022 then. Lol.
12-27-2021, 06:05 PM
Icytempest

Quote:

Originally Posted by Krotoan

You're welcome. Please feel free to ask any further questions about ISP, internet infrastructure, hosting, and how games interact with it all since it is literally part of my actual job and I like to provide perspective.

Please go to the technical support forum and share your wisdom. At the very least, someone cares.
12-27-2021, 06:06 PM
Krotoan

Quote:

Originally Posted by Icytempest

Please go to the technical support forum and share your wisdom. At the very least, someone cares.

You came to this thread. I did not seek you out.

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