Grubhub? really?

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Originally Posted by LisSquid

I am on the west coast and still not going to be using GrubHub. Out of all the delivery services, they would be hard pressed to pick a worse one.

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i've never used grubhub but i have used doordash before and they charge you just as much and sometimes more then what your food cost so i find it cheaper to just go get the food myself, not sure how GH does it

You guys in NA use 'grub' as slang for food - thought it was more of a UK/Aussie thing?

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Originally Posted by Ilyrian

You guys in NA use 'grub' as slang for food - thought it was more of a UK/Aussie thing?

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Sort of. If you say grub, people would recognize that you mean food, but I don't think I've ever heard anyone actually use it.

Cries in Europe

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Originally Posted by ryouma17

i've never used grubhub but i have used doordash before and they charge you just as much and sometimes more then what your food cost so i find it cheaper to just go get the food myself, not sure how GH does it

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GrubHub marks up prices of food, then nearly doubles the cost on top of it for some hidden fee. None of this goes to the driver, mind. There's also an issue with their own system where your order has a very high chance of not being put through correctly. Had quite a few orders for work that came with several missing meals; after doing some investigating it had everything to do with their automated system. It just sometimes sends orders incomplete. Which is a kicker because then the blame is immediately shifted to the eatery or driver.

I've had issues with DoorDash, but never the amount of weird hiccups and overcharge that Grubhub has plagued me with.

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Originally Posted by Darkstride

Sort of. If you say grub, people would recognize that you mean food, but I don't think I've ever heard anyone actually use it.

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Corporate sponsorship - bringing us all closer together :)

Cries in OCE

(but am used to it, ve get nothing, nothinggggggg)

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Originally Posted by LisSquid

GrubHub marks up prices of food, then nearly doubles the cost on top of it for some hidden fee. None of this goes to the driver, mind. There's also an issue with their own system where your order has a very high chance of not being put through correctly. Had quite a few orders for work that came with several missing meals; after doing some investigating it had everything to do with their automated system. It just sometimes sends orders incomplete. Which is a kicker because then the blame is immediately shifted to the eatery or driver.

I've had issues with DoorDash, but never the amount of weird hiccups and overcharge that Grubhub has plagued me with.

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All of this, right here. GrubHub is another one of those corporate beasts that takes more than it actually gives, I've never used them and won't as I know folks who have tried working for them and been stiffed on their payments.

It's also massively disappointing as I take a break from work to see how things are going and see news on this rather than anything actually involving the catastrophic problem facing a lot of players...

Le sigh.

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Originally Posted by Waffles298

of all the things to tie in the pizza emote to, you pick Grub hub? something that is pretty much exclusive to the west coast US? the company that has been stealing part of their drivers tips? really? couldn’t even do a national chain? how sad.

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In the Silicon Valley here.

Our restaurant uses Grubhub and Doordash and they were both lifesavers for us during the lockdowns... but ONLY because our city passed an emergency law to cap their fees. Normally they take 30-40% (some of them more) of the price of a meal for themselves... Which results in every meal sold through them being a loss for most restaurants as food, labor, and other expenses tend to leave us with very low margins... During lockdown these guys were capped at 15% which meant we broke almost exactly even... and asked our customers to call in and do pickup if they could...

These businesses are extremely predatory against the restaurants and the drivers, and if you see fees on there - those are against you, not going to us or the drivers no matter what they might claim.

Much like how taxi drivers used to be able to make a living, but Uber drivers can't, my younger brother put himself through college as a delivery driver for a pizza restaurant a decade before these apps replaced all of that.

Weirdly... we also "support" some apps that we explicitly do NOT support. Their customers will randomly call us asking why an order is late... and then we have to figure out that the app has been selling our menu in secret and often with incorrect listings...
- And this point is almost like a Mob protection racket...

"Leave a review about the service" they tell the customer... then they sell our menu without us being part of their system, and screw it up, so we get bad service reviews... and if we join them suddenly the quality of service improves but now they want 40+% of our business...


And I get it, the service is valuable. During Lockdown it kept many businesses afloat and many people couldn't get food any other way. But if they could just make the system fair to all parties without needing local town halls to step in with emergency laws (that then get pulled as lockdown ends)... If they could just be fair about the value they provide in normal times, there'd be no issues. But instead they're trying to take too much from all 3 other parties: customer, driver, and restaurant.

Rip us EU peeps again u.u