Connection problems [Packet Loss] Light EU

Hi Darneltia. Thank you for reply. And sorry about delay, It was 4 AM here, so I replied as soon as I could.

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Originally Posted by Darneltia

For us to better assist you, please respond with the following information:
Platform? (Steam/Windows/Mac etc.)

Windows (10).

Quote:

Originally Posted by Darneltia

Wired or WIFI connection?

Wired.

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Originally Posted by Darneltia

Are there other programs being used when running FFXIV?

Only Steam and Discord.

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Originally Posted by Darneltia

When the issue occurs/How often?

The connection problems starts to kick in as day progresses, with intensity and frequency being at it's highest during peak hours. So they are most noticeable during evening.

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Originally Posted by Darneltia

Does this only happen to one character or all characters?

I have only played on single character.

Quote:

Originally Posted by Darneltia

Internet Service Provider:

Kuuskaista, (https://www.kuuskaista.com/). Using their fiber connection.

To give some examples of frequency:
Today around 5 PM, I lost connection to EU Datacenter.
And again now at 5:35 PM another.

Both in Finland time.

Same ther both Chaos and Light datacenters/ Aether is ok

Sadly, I'm still experiencing connection problems.

Was playing daily Frontline moment ago, and safe to say that it wasn't enjoyable experience.
https://i.imgur.com/7XKfO5k.png

Code:

Tracing route to 195.82.50.33 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.3.1 2 9 ms 11 ms 9 ms kpak2-a1.kuuskaista.fi [2.58.220.1] 3 9 ms 9 ms 9 ms 87.236.154.204 4 9 ms 9 ms 9 ms 87.236.154.212 5 10 ms 10 ms 9 ms hls-b4-link.ip.twelve99.net [62.115.162.98] 6 16 ms 16 ms 16 ms s-bb1-link.ip.twelve99.net [62.115.123.26] 7 38 ms 38 ms 38 ms ffm-bb1-link.ip.twelve99.net [62.115.143.29] 8 37 ms 38 ms 39 ms ffm-b1-link.ip.twelve99.net [62.115.121.1] 9 36 ms 36 ms 36 ms kddi-ic319844-ffm-b1.ip.twelve99-cust.net [62.115.32.106] 10 36 ms 36 ms 36 ms 195.82.61.14 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * 1356 ms * 195.82.50.33 20 * 1275 ms * 195.82.50.33 21 * * * Request timed out. 22 1366 ms * * 195.82.50.33 23 1277 ms * * 195.82.50.33 24 * 1365 ms * 195.82.50.33 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.

For comparison, here's Tracert to NA and Japan Datacenters;

Code:

Tracing route to 204.2.229.116 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.3.1 2 9 ms 9 ms 9 ms kpak2-a1.kuuskaista.fi [2.58.220.1] 3 9 ms 9 ms 9 ms 87.236.154.204 4 10 ms 9 ms 10 ms 87.236.154.212 5 10 ms 10 ms 10 ms hls-b4-link.ip.twelve99.net [62.115.162.98] 6 15 ms 15 ms 16 ms s-bb2-link.ip.twelve99.net [62.115.123.202] 7 35 ms 35 ms 34 ms ffm-bb2-link.ip.twelve99.net [62.115.138.105] 8 34 ms 35 ms 35 ms ffm-b5-link.ip.twelve99.net [62.115.114.91] 9 35 ms 35 ms 35 ms ntt-ic323130-ffm-b5.ip.twelve99-cust.net [62.115.147.65] 10 35 ms 35 ms 34 ms ae-2.r21.frnkge13.de.bb.gin.ntt.net [129.250.6.41] 11 53 ms 54 ms 50 ms ae-12.r21.parsfr04.fr.bb.gin.ntt.net [129.250.5.27] 12 122 ms 125 ms 123 ms ae-13.r24.asbnva02.us.bb.gin.ntt.net [129.250.6.6] 13 208 ms 184 ms 184 ms ae-2.r24.snjsca04.us.bb.gin.ntt.net [129.250.6.237] 14 180 ms 180 ms 180 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57] 15 188 ms 188 ms 188 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2] 16 * * * Request timed out. 17 179 ms 179 ms 179 ms 204.2.229.116 Trace complete.

Code:

Tracing route to 124.150.157.15 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.3.1 2 9 ms 9 ms 9 ms kpak2-a1.kuuskaista.fi [2.58.220.1] 3 9 ms 9 ms 9 ms 87.236.154.204 4 9 ms 9 ms 9 ms 87.236.154.212 5 10 ms 10 ms 10 ms hls-b4-link.ip.twelve99.net [62.115.162.98] 6 16 ms 15 ms 16 ms s-bb2-link.ip.twelve99.net [62.115.123.202] 7 36 ms 36 ms 36 ms ffm-bb2-link.ip.twelve99.net [62.115.138.105] 8 52 ms 52 ms 51 ms mei-b4-link.ip.twelve99.net [62.115.114.203] 9 * * * Request timed out. 10 250 ms 250 ms 250 ms tky-b2-link.ip.twelve99.net [62.115.135.144] 11 258 ms 253 ms 253 ms squareenix-svc081441-ic371309.ip.twelve99-cust.net [62.115.38.91] 12 253 ms 253 ms 252 ms 61.195.56.165 13 251 ms 251 ms 251 ms 219.117.144.78 14 253 ms 253 ms 253 ms 219.117.144.49 15 254 ms 254 ms 254 ms 219.117.144.29 16 253 ms 253 ms 253 ms 219.117.147.182 17 252 ms 252 ms 254 ms 124.150.157.15 Trace complete.

Seems a bit absurd how the connection quality is noticeable better to locations that are a quite far away.

Connection problems [Packet Loss] Light EU - Odin