SE - Please fix EU situation now

Quote:

---

Originally Posted by Greyhawk

When a server goes down, having the huge queue to login is normal, in case you never experienced that in the past. Hell I have a login queue every day on my server. When/if it crashes, login queue numbers are in the thousands because everyone is rushing to log back in. No, I'm not in EU.

---

We have queues every day like everyone else but it's getting pretty frustrating when our servers keep going down on occation.

Theodric reply mimics prettty much what it been like playing in EU past 8 years, it's almost like they don't see us as much like NA and JP.

Quote:

---

Originally Posted by Caitsithhh

Na needs another server before eu. We have a single one located on the west coast and player count is vastly bigger

---

Both needs new data centers tbh.

NA has 3 data centers x 8 servers
EU has 2 data centers x 6 servers

Quote:

---

Originally Posted by Ranaku

Well most players are really chill about the situation. Happens. Happened before. Nothing new.

Ofc there has to be a entitled karen player screaming on the forums to see the manager and demands SE taking actions RIGHT NOW. Classic.

---

I'm assuming you're calling me the Karen here. I'm just voicing frustration. If that makes me a Karen so be it.
Is it really entitled to ask for stable servers when we pay a monthly subscription? I didn't demand anything in my OP. But nice try.

Na needs another server before eu. We have a single one located on the west coast and player count is vastly bigger

Quite honestly, I am a firm believer that they implemented their hardware structure to the point of being horrible, and some decisions have made everything strained to the point that simply throwing more hardware at it won't solve the problem. Housing itself, the decor limitations being low, glamour dressers, etc. are all suffering something that should be relatively simple. I would also love to see the engine get a graphics update but dread to think what else would be limited or busted once that happened.

Quote:

---

Originally Posted by Caitsithhh

Na needs another server before eu. We have a single one located on the west coast and player count is vastly bigger

---

Both could do with an upgrade as both have seen a sharp recent increase in players.

Incidentally, we could probably do with a regional split to the English forum so that European players are actually allowed to put their case forward once in a while where issues related to European players are concerned.

Yeah... being mid DRS run trying to show newbies and teach them was NOT fun when servers cant stay up

Didn't they already make a comment about that they'd like to add more server capacity/ new servers but can't because of hardware shortage and travel restrictions?

I don't have a source at hand right now but I'm almost 100% sure they addressed it not long ago.

Quote:

---

Originally Posted by Silica-chan

Didn't they already make a comment about that they'd like to add more server capacity/ new servers but can't because of hardware shortage and travel restrictions?

I don't have a source at hand right now but I'm almost 100% sure they addressed it not long ago.

---

It's cause there is a giant global semiconductor shortage. And it doesn't help to just throw money at that problem cause they are produced in special factories and need special conditions to be produced, so it's really not that easy to just produce more. And they are needed for almost all high tech computer stuff. Especially the car industry has real troubles atm with that shortage. Servers also need them.

And yes besides that also the travel restrictions are part of the problem since SE has to send their people over but can't or won't if the country is just a giant corona hotspot.

Quote:

---

Originally Posted by Theodric

I think it's completely reasonable for European players to be a bit annoyed at how we've been treated over the years. Let's not forget, we didn't even have servers located in Europe back when the game first launched. They came later into the game's lifespan.

---

*Remembers ARR NIN and gets PTSD flashbacks*

Perhaps until they are in a position to increase server capacity through whichever method they choose, it is time to turn off the free trial. End of the day we have a situation of too many people trying to squeeze through the door. There are two solutions, one is widen the door (aka more sever space) the other is reduce the number of people trying to get through

Quote:

---

Originally Posted by Theodric

Perhaps the development team were caught off-guard by the game's sudden surge in popularity but at the same time these issues can be mitigated in advance.

---

It's almost like, they plan for X growth over a year, however it suddenly skyrocketed far above their usual expectations in a very very short timeframe. I think the lack of foresight can be forgiven.