I agree, getting onto specific servers in NA is terrible. Doesn't help too that our servers are already overpopulated compared to the JP servers (and EU has it even worse)
They absolutely need to invest in more servers to house more players and maybe give an incentive for people to move to them (like maybe people with houses can get their same plot if it's available for free if they transfer to that new server since that's one thing that tends to anchor people where they are)
Though also yes, the process of setting up an account in the first place really does feel like an antiquated relic left over from the FFXI days (never played the game so don't know if it actually is or not) and really could use an update to make it easier for people to set up an account.
