FREE COPY OF HEAVENSWARD ... OR NOT.

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Originally Posted by SturmChurro

It would take them about 4 days to give me an automated reply about a forum ban, but when it came to my order it took them 1 business day, (responded next day in the morning both times).

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Square Enix Support doesnt handle their Store's customer service, Scalefast Inc handles the storefront and orders. The forum ban and your SE store order are being handled by separate entities....


That said...

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Originally Posted by Barraind

Its been worse with Shadowbringers. Several people in my FC have 3 or 4 pending preorder charges on their account and supports answer is "we wont transfer you to anyone who can help with that, and I cant tell you when it will be resolved".

Its an absolute disgrace.

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Ugh, thats just ridiculous. SE seriously, either ditch scalefast or start reprimanding their terrible customer service and ethics! This is getting beyond stupid. During the lorebook debacle, myself and a bunch of others actually submitted complaints with the Federal trade commission and BBB. Clearly that hasnt helped stop their BS.
SE, please listen to your fans in the EU and NA who want to buy your merchandise, Scalefast is doing you a huge disservice and probably losing you customers and fans in the process.