Then they definitely that need to update that system message because we don't have the ability to send the retainer to the aesthetician or change their nickname any time we want. We have to use the Retainer Fantasia to do either.
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Mhm. That's what I was asking about! They've got that message in here and there's no way to do what they claim.
It's a ham-handed attempt at lore-appropriate flavor text.
Basically, they are saying you can send your retainer to the aesthetician any time you have the fantasia active, and the aesthetician will make minor changes like if you just wanted to change their hair. However, lore wise, if you wanted an entirely different race, personality, etc, you're technically getting a replacement, not just visiting the aesthetician.