Originally Posted by
Vaer
A lot of the social stuff (even guilds/fcs) has moved outside the game to 3rd party places like discord since it's so accessible. Even console players can get access to it. Yeah having to get something else is kinda meh but just a sign of the times really.
Honestly from what I've seen general chat in MMOs usually just ends up trolling or "use google lol" anyways. Most online games usually have some kind of discord or reddit community that is fairly active. On reddit there are usually question threads where you can just ask w/e questions.
There's also the New Player Help forum on here.