Originally Posted by
Kazrah
I think the biggest issue Square-Enix has not just with this game, but seemingly all of their games these days, appears to stem from a greater priority of being a better business over being a better product maker.
In the case of FFXIV, it's pretty easy to notice that what money is expected to be going in really doesn't seem to be returned to the game: all the money from all the various subscriptions and mogstation wares, and while the game is still going, we get less and less adequate content and plenty of valid claims that the game is now being run by a skeleton crew of a dev team that regardless of whether or not such claims are true, the state of the game is so subpar that they sadly make sense.
So where's the money going if not FFXIV? Other projects. While FFXIV has given Square-Enix a ton of money, that unfortunately looks like the company has understood things as "if it ain't broke, don't fix it", and has no problem pulling people and other resources off of that project because of such a mentality. Meanwhile, Square-Enix has definitely had their eye on mobile games for a while now because they know that's where the market is, so they'll happily take out resources away from riskier projects like FFXIV (and MMORPGs generally are really risky investments) and place them into games that are far simpler to design, much cheaper to maintain and yield far more potential profit due to a greater reliance on micro transactions.
In short, Square-Enix likely won't fix FFXIV (and may risk making it worse) because they're acting more like a business rather than the company renowned for its masterful works of gaming art.