My physical security token just died.

I hate security tokens for games. I had an authenticator for another game's account once.... changed my phone and had a very hard time correcting that situation.
I prefer the company texting me codes for additional security if need be.... tokens and authenticators can be a huge pain.

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Originally Posted by Raldo

Well, if it's dead, you could try popping it open and see if there's some kind of small battery that you could replace. Even if you break it, you're not any worse off than you were before.

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When the battery dies, the token will brick. They are also tamper-proof, opening it will brick it as well.

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Originally Posted by Callinon

I feel the need to point out that SE gives you an emergency token removal code on your account page when you attach the token in the first place and they advice you in big red text to keep it somewhere safe so you won't lose it.

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They only provide it for the phone app, unfortunately.

Wow, this thread really hit close to home as I've also had my keyring token since XI and I've been wondering how much battery life is left. In recent months I've noticed I'd need to press the button a bit harder to get the one-time password to appear- so I feel like it might've been near it's time. I wasn't aware if it just "dies out" or you get a warning on the screen, so just to be safe I immediately just deactivated that one (RIP) and registered the unused one from ARR's CE. To be honest, I read about the emergency password but had no idea that it wasn't for the keyring token- I had been putting off acquiring it thinking I still had time. Now I see it wasn't even relevant for me.

ANYWAY, I read this on the service agreement for registering the new one:

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If you have a Physical Security Token and it runs out of batteries, it shall no longer obtain a one-time password and, consequently, you may be unable to log in to your Square Enix Account and the Services. Accordingly, if you have a Physical Security Token and the Physical Security Token indicates that its batteries are running low, you should immediately disable your Security Token registration or obtain a new Security Token.

In the event that your Security Token runs out of batteries, malfunctions, or becomes otherwise inaccessible or unusable, please contact the Square Enix Support Center for further assistance.

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So, there must be a low battery warning? I didn't know about that (damn, I probably could've still got some more use out of the old one). Has anyone seen what it looks like? This is all I can share to be of help.

-Oh, and there was this, so the battery removal thing being a no-no is legit:

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The following acts are prohibited:

(b) replacing the batteries of the Physical Security Token;

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Originally Posted by Sove92

They only provide it for the phone app, unfortunately.

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Seriously? Why?!

every time I push the button on my token and nothing happens this exact scenario plays through my mind and it TERRIFIES me. ... and then the button works.
I should switch to the phone one.. but.. effort...

I've had my physical security token for a couple of years now when i started playing ARR, and it's still going strong I think. I also have one for WoW, and that one is quite a bit older, but it still works as well. I might have to consider getting the mobile security app for WoW before i get the one for XIV. This same scenario scares me, and I don't want to end up basically losing the game because of something so stupid.

I hope you're able to get your situation sorted out, OP.

Kinda makes me wanna disable my token now (I've had mine since 2009) and switch to the phone...
The thought of having to deal with SE support is more scary.

From what I understand, with the physical tokens, the emergency removal password is the serial code on the back.

Try it? https://secure.square-enix.com/accou...vc/coercioncan

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Originally Posted by Cidel

Wow, this thread really hit close to home as I've also had my keyring token since XI and I've been wondering how much battery life is left. In recent months I've noticed I'd need to press the button a bit harder to get the one-time password to appear- so I feel like it might've been near it's time.

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Yep, this is how it started on mine, but it was like that for months and months that I didnt pay much heed to it. When it finally died of course it had to be after support hours on a Friday :rolleyes:
Lol. On the plus side, I just finally got my account back. Took all of 2 minutes with chat support once they reopened.

Moral of this story, if its taking longer or harder button presses, or your token seems to take a while to display a code... remove it and get a new one or get the software app.
(Note: If you do the software app, make sure you keep your emergency removal code handy in the event of an issue)
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Originally Posted by worldofneil

From what I understand, with the physical tokens, the emergency removal password is the serial code on the back.

Try it? https://secure.square-enix.com/accou...vc/coercioncan

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I tried this, it does not work.
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I actually happen to have two extra keychain security tokens on hand. One from my husband's 1.0CE, and one from the 2.0CE. So, I'll just use one of those. The token that died was from my 1.0 collector edition so it's lasted quite a few years.

Anyways, thanks to everyone who tried to help. It was muchly appreciated.

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Originally Posted by Krotoan

every time I push the button on my token and nothing happens this exact scenario plays through my mind and it TERRIFIES me. ... and then the button works.
I should switch to the phone one.. but.. effort...

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Literally this, I have a heart attack when nothing happens....but I haven't pushed the button hard enough.