It's not charging time yet.
Also make sure you're in a country and region that supports Ultimate Pay/Paypal let alone Crysta.
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Mine worked, because I bought 10k recently for both XI and XIV and it went through on ultimate pay just fine, hmmm... But I did this like 2 days ago, so maybe system is clogging up?
I am also having the same issue as the original poster. Its very irritating... Im trying to buy a ultimate game card code online also but I dont recomend it because i still havent got the code in my email yet :/