Lets talk about those resources we provide:
1) Cash shop was designed for them to be able to get money for glamour items that they would reinvest into the game. Last year they generated nearly $1M just from sales of glamour, server transfers and name changes.
2) We pay a subscription which even on the low-end would generate nearly $1.2M a month.
What content have we seen in turn that is taking up "precious" resources
1) Diadem: A twice-failed instanced F.A.T.E. zone that is pretty much abandoned.
2) Lord of Verminion: An April Fools joke that no one asked to be implemented in the game and that no one seriously does.
3) SB zones that cannot hold past 250 players without crashing the servers (Ixion)
