Billing charging old value

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Originally Posted by Raikki

It sounds like you were viewing the North American lodestone. Lodestone displays information based on your browser language setting. For example, if it is set to "en-us" (English - United States) it will display the relevant information for North America. If I change my language setting to "en-au" (English - Australia), this is what I get when I look at the "price discount" post you are mentioning:

http://i.imgur.com/BPpOU.jpg

There was no deception here. I'm not going to white knight them though, SE erred here in trusting language preference instead of offering a traditional manual region selection. Most likely the representative you spoke to was clueless about what was going on and assumed you had a different issue, which is also hardly excusable.

That issue aside I'm curious why it lists GBP as an option for Australians if it didn't let you convert to pounds for your payment. That would have saved you a lot of money since they more or less properly value the pound while woefully undervaluing the Euro.

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Yes, I probably was reading the NA lodestone, but I was charged roughly 66 NA dollars, which is not the $47ish the lodestone quotes ($4.99 per 30 days * 6 (total $29.94) + $3 per character per 30 days * 6). If that isn't a mistake or deception, I don't know what is.

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Originally Posted by mbncd

Yes, I probably was reading the NA lodestone, but I was charged roughly 66 NA dollars, which is not the $47ish the lodestone quotes ($4.99 per 30 days * 6 (total $29.94) + $3 per character per 30 days * 6). If that isn't a mistake or deception, I don't know what is.

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Lodestone only shows $47.94 for the NA region. That's why I included the screenshot of what it shows when you view the page as an Australian user. Nobody outside North America was ever offered the option to pay 47.94 US Dollars. There are numerous versions of the lodestone page you keep referencing that are displayed depending upon region, and you looked at another region's page.

If it makes you feel any better, Japanese people can't get a 6 month discount and the best they can do is 2772円 (after tax) for 3 months which at current exchange rates works out to 71.90 USD for 6 months.

http://i.imgur.com/RnnYd.jpg

Quote:

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Originally Posted by Raikki

Lodestone only shows $47.94 for the NA region. That's why I included the screenshot of what it shows when you view the page as an Australian user. Nobody outside North America was ever offered the option to pay 47.94 US Dollars. There are numerous versions of the lodestone page you keep referencing that are displayed depending upon region, and you looked at another region's page.

If it makes you feel any better, Japanese people can't get a 6 month discount and the best they can do is 2772円 (after tax) for 3 months which at current exchange rates works out to 71.90 USD for 6 months.

http://i.imgur.com/RnnYd.jpg

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Logged in as an Australian user, this is the only info I recieve:

http://img.photobucket.com/albums/v479/mbncd/Fees.png

And you're right, it doesn't specify USD, it only specifies dollars, but there aren't a lot of dollars in the world so it would be either American dollars or Australian dollars, both of which come to about the same amount.