Or maybe they're too busy trying to figure out what's wrong or trying to fix and having no luck. You can still access other content until it's fixed.
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I'm trapped in Idyllshire, I am currently unable to see my character, I can move around but I am unable to leave the place into the Hinterlands!...
The game is broken!... :(
I read the title as "This bottleneck is an absolute tapestry"
https://i.imgur.com/BwtcB53.jpg
There is community managers and such whos job it is to talk to us, not fix the game.
Also I do not believe that because like i said, it should been taken down offline for maintance to give us the option to skip it. No reason to block people's progress for 36+ hours
Knowing what's broken and trying to fix it =/= automatic success in fixing what's broken after an hour or two. When the DF borked yesterday morning it screwed with the instance server. They don't want a repeat of it borking and going down again so they're being careful with it. Letting small amounts of people in to make sure it's still usable and not unusable for everyone and increase the whining here will not solve anything.
inb4 I'm a whiteknight. No, I'm frustrated too because I'd like to progress, but throwing a tantrum because they aren't fixing it fast enough isn't going to help them fix it any faster.